Account is restricted

[shoriarc]

 

Hello, I'm new, my current fiverr account is level 2, I made a mistake when the buyer asked for a compensation for the delayed order, so I asked to compensate the seller outside of fiverr, I have no intention of doing business outside of fiverr, because I still have many customer orders there, currently the account is limited, because there are still customers waiting for me to send products, and I also stated the reason at fiver support, is it possible for me to have the restriction removed to continue working, and 60 days is probably too long...

08:49

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[milos_siena]

Hi there,

This situation is difficult. Although you did great work to this day, this violation is serious. I will try to talk to the support team, but I can't guarantee a positive outcome.

I will get back to you.

[milos_siena]

I regret to inform you that the restriction will lead to a block. You will have time to finish the ongoing orders and withdraw money, but no new orders can be made. 

You have done a great job so far and I am sorry about this whole situation, but certain violations of rules leave no place to change the decision.