Fiverr verification code issue

[john__boy]

I want to make a withdrawal from my fiverr account but while adding the payment method they are not sending verification code to my already registered number but when I try to change the number which I have did several time they will send the code immediately but when it comes to sending verification code so that I can add payment method they refused to send the code to my number. I am confused right now, don't even know what to do and I have contacted customer support but they keep sending me automated message.

[milos_siena]

The problem is that you're from one country, but another country is pointed as your profile location, probably VPN is the cause. This is a serious violation.

[john__boy]

Okay,

Thanks. 

But there is another development I will explain in the msg below

[john__boy]

My account was disabled 3 months ago due to violation of fiverr terms of service, so last week I got a mail to withdraw all my fund within 7 days but I was unable to do that because I wasn't getting any verification code from fiverr, few hours ago I got another mail that my account has been disabled again with my fund in it that I can withdraw my withheld fund after 90days, will Still reopen my account after another 90 days? Please I need more light on this. Thanks