claudi2000 Posted August 5, 2014 Share Posted August 5, 2014 Yeah…work delivered but the timer won’t stop ticking. In 2 hours I’ll lose my express delivery feature. What’s there to be done, beside contacting support? I’ve already done that, but still no answer.Waiting for solutions… please help 🙂Cheers,Diana. Link to comment Share on other sites More sharing options...
mgjohn78 Posted August 5, 2014 Share Posted August 5, 2014 First i would double and triple check that the delivery button was used (a common mistake is submitting work in the comment section by accident) would also contact the client and let them know of the issue.Wish you good luck Link to comment Share on other sites More sharing options...
maenoko Posted August 6, 2014 Share Posted August 6, 2014 If this happens to me (and it has a couple of times) I usually just try delivering again.Sure the customer sees two deliveries, but I normally send them a note that I seem to be having technical difficulties with Fiverr, and apologize for the duplicated delivery.I then screenshot it (showing the timer still showing up after completed delivery) and send that over to Customer Support. They get thousands of requests every day, so sometimes don’t have quick turnaround. Link to comment Share on other sites More sharing options...
claudi2000 Posted August 7, 2014 Author Share Posted August 7, 2014 Reply to @maenoko: Thanks for the tips. After delivering the work several times, timer has stopped. 🙂 Link to comment Share on other sites More sharing options...
majesticgoldenr Posted August 8, 2014 Share Posted August 8, 2014 Any idea why this was happening? Link to comment Share on other sites More sharing options...
maenoko Posted August 9, 2014 Share Posted August 9, 2014 Reply to @claudi2000: Good!I would still put in a ticket to CS though. I always do, because it’s a bug that I hopefully assume their techies have the wherewithal to fix. Link to comment Share on other sites More sharing options...
maenoko Posted August 9, 2014 Share Posted August 9, 2014 Reply to @majesticgoldenr: It’s just a bug. I would say it happens to me on one out of every 50 orders or so. It’s rare, but annoying nonetheless. Link to comment Share on other sites More sharing options...
majesticgoldenr Posted August 9, 2014 Share Posted August 9, 2014 Reply to @maenoko: Thanks for clarifying 🙂 Link to comment Share on other sites More sharing options...
© Fiverr International Ltd. 2022
© Fiverr International Ltd. 2022
Recommended Posts
Archived
This topic is now archived and is closed to further replies.