Withdrawal error message on Friday trying to withdraw using payoneer?

[krauz1]

I tried to withdraw using the bank transfer button to my payoneer account as I do all Fridays and I got an error saying to contact support. Then I noticed my balance was withdrawn and currently it is stuck in process.

Customer support they new of an issue with payoneer and were working on a fix

I am worried because I have not received any updates since Friday.

Anyone else have this issue?

[janyseo333]

In this case I think you need papal and payoneer services.

[krauz1]

Thanks I will do that. 

I am getting impatient because it has been 4 days and I have no updates from support, the withdrawal is still stuck in progress and I cant use the money.

I would be happy with a simple update from support to keep me informed.

So do you know if this happened only to me and not a general issue for other users also?

[krauz1]

4 days and no update from support last thing was "we will send this ticket to the relevant team"

[michmikaia]

4 minutes ago, krauz1 said:

4 days and no update from support last thing was "we will send this ticket to the relevant team"

Payoneer encountered a technical issue on 3rd of November. And it's said that it has already solved. I think it's better for you also to talk with Payoneer Customer support via live chat.

[krauz1]

how do I get into the live chat? I can only see the open ticket option