Fiverr Live Chat Support

[codersit]

I think if Fiverr team open a live chat option for the seller.

Its really good for us because sometimes need urgent help.

[eugomes74]

Yes, I support you about this matter because sometimes it needs to be urgent.

[freelancershuza]

Yes, It's really helpful for us 🤎 Thank you so much Fiverr 💜🤎

[graphicgallery0]

I think we need fiverr live chat support. It will help to get information earlier.

[Lena]

Hi @graphicgallery0

4 hours ago, graphicgallery0 said:

It will help to get information earlier.

Thank you for your feedback. Please understand that we get many requests on a daily basis and we are working our best to respond to all of them as fast as we can. We try to work quickly to resolve all the issues we receive. If an emergency happens, please feel free to send any of the Fiverr Staff a message. 

Thank you for your understanding. 

 

[graphicgallery0]

I sent a request,  i almost done 10-12 hours but i didn’t get any reply and it was very urgent 

[vickiespencer]

9 hours ago, graphicgallery0 said:

I sent a request,  i almost done 10-12 hours but i didn’t get any reply and it was very urgent 

Are you a Seller Plus member? They generally get quick responses from CS. It is one of the benefits of becoming a member.

[fahadsikder4]

13 hours ago, graphicgallery0 said:

I sent a request,  i almost done 10-12 hours but i didn’t get any reply and it was very urgent 

Wait,  In 24 Hours they will reply 

[s0han_miah]

"Yes, it's really helpful for us. Thanks a lot, Fiverr."

[websolutionlab]

Yes, This is very Good idea. hope fiverr team will do this. 

[donnovan86]

Live chat would be very very prone to abuse. A lot of people would just turn to live chat at the sign of any problem, no matter how small. That would waste customer support time and they wouldn't be able to manage some important issues because X doesn't know how to use a browser, for example. The way the system works now is ok. It would also defeat the purpose of paying for faster customer support via Fiverr Seller Plus, so I doubt they would ever do this. They would need a lot more people for customer support and honestly, I don't see the benefit for Fiverr here, they would just be spending more money. Which I doubt they will. 

[priyank_mod]

2 minutes ago, donnovan86 said:

Live chat would be very very prone to abuse. A lot of people would just turn to live chat at the sign of any problem, no matter how small. That would waste customer support time and they wouldn't be able to manage some important issues because X doesn't know how to use a browser, for example. The way the system works now is ok. It would also defeat the purpose of paying for faster customer support via Fiverr Seller Plus, so I doubt they would ever do this. They would need a lot more people for customer support and honestly, I don't see the benefit for Fiverr here, they would just be spending more money. Which I doubt they will. 

Plus, people do not understand the manpower cost of providing instant chat support to 500k sellers - with a majority of them being new, who are not familiar with the platform. 

[donnovan86]

1 hour ago, priyank_mod said:

Plus, people do not understand the manpower cost of providing instant chat support to 500k sellers - with a majority of them being new, who are not familiar with the platform. 

That's exactly what I said. They need way more people, and where would they get the extra income? Sure, it makes sense for a site that has 20 inquries a day. But on Fiverr there are people that contact customer support because they have no idea how to use a browser, so.. it wouldn't make any sense. It would be nice, but I don't see Fiverr investing so much for something with no return. If it would be a $40 Seller Plus Premium perk, then that would actually be a good idea. 

[catwriter]

16 minutes ago, donnovan86 said:

If it would be a $40 Seller Plus Premium perk, then that would actually be a good idea. 

I'm not so sure, considering how many people are eligible for that one. It still wouldn't pay for the manpower. Just think of all the complaints about Success Managers not responding to messages, or taking forever to respond, or only giving vague AI-generated advice that doesn't help at all.

[donnovan86]

21 minutes ago, catwriter said:

I'm not so sure, considering how many people are eligible for that one. It still wouldn't pay for the manpower. Just think of all the complaints about Success Managers not responding to messages, or taking forever to respond, or only giving vague AI-generated advice that doesn't help at all.

Well, how many times would you realistically use it every month? 1, maybe 2 times? I think it would be a nice idea to add, if it's in that upper tier. Because to be honest with you, that tier seems very lackluster to me. Withdrawing money earlier and RTO.. those are the main, most appealing things. A success manager, maybe.. for some. 

But who knows. Realistically, I don't see this feature ever coming to Fiverr. But if they do add it, Seller Plus Premium is where it would make sense. At least that's how I feel. 

Edited April 21, 2024 by donnovan86

[catwriter]

1 hour ago, donnovan86 said:

Well, how many times would you realistically use it every month? 1, maybe 2 times?

Probably as many times as I contact Customer Support. Which I haven't done in years.

But it's not about me or you. It's about people who would use live chat because they can't figure out how to use a browser, or how Fiverr works, or why they have fewer orders than before, or how to tie their shoelaces, or simply because their Fiverr guru told them that using live chat was the secret sauce to getting even more orders on Fiverr. I mean, even people who seem oblivious somehow manage to become level 2 sellers, which is when Premium becomes available.

1 hour ago, donnovan86 said:

But if they do add it, Seller Plus Premium is where it would make sense.

More sense than making it available for everyone, sure, but probably still not cost-effective enough to implement it.

[priyank_mod]

1 hour ago, catwriter said:

how to tie their shoelaces, or simply because their Fiverr guru told them that using live chat was the secret sauce to getting even more orders on Fiverr.

I'm sorry but this was indeed so funnyyyyy................ 😂😂😂

 

[donnovan86]

6 hours ago, catwriter said:

or why they have fewer orders than before, or how to tie their shoelaces, or simply because their Fiverr guru told them that using live chat was the secret sauce to getting even more orders on Fiverr.

Precisely why I said I don't think this will ever be implemented. It's not something that would benefit Fiverr, and it would lead to customer support time being wasted on trivial stuff, so I 100% agree with you. Of course, there would be a very simple way of dealing with that, penalizing sellers that bother Fiverr's CS with stuff not related to their gig or orders. But as I said, I don't see this ever becoming a real feature. 

[abdullah_shah]

Absolutely Right, it will be best ever decesion by fiverr,   you all knows payoneer has an option for live chat, and whenever there is any assistance required they solved it with in minutes, BUT

fiverr still rely on old ticketing system which tooks months to resolve the simple issues. 

 

 

 

 

[html_css_dev]

Much needed, but seems like Fiverr isn't interested in providing any relief to sellers. they only support buyers.

[avatar202]

On 10/21/2023 at 3:01 AM, vickiespencer said:

Are you a Seller Plus member? They generally get quick responses from CS. It is one of the benefits of becoming a member.

All about the money, Fiverr 🤢

[d2fwder]

With the Financial Category -- there is much more serious risk -- there needs to be a fast human escalation method.

[iftekhar_hasnai]

We need Fiverr live chat support.

[priyank_mod]

15 hours ago, iftekhar_hasnai said:

We need Fiverr live chat support.

Why?? How will it help a seller??

[d2fwder]

I have gone 24 hours with no response to the ticket requesting to delete personal financial information provided to a fake seller. 

FIVERR launched this new category without proper consideration.  This is a whole invitation to financial data stealing.  Users presume some level of accountability for sellers, not total anonymity.  I understand that FIVERR doesnt want liability for verification of credentials.  However, they need to ensure that buyers can pursue sellers for actual financial fraud and financial data theft that can be used to drain bank accounts and do identity theft.  The minimum would be just a more prominent notice rather than just a FAQ article at the top of the FInancial Services category.   That wouldnt cost them any money unlike expanding customer support.