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How to reply client?


saima271

Question

I'm new here. whenever a client message me for an order, my reply button turns off.. I can't reply them.. Fiverr says (client's name) can no longer be contacted. This will not affect your response rate.

Plz tell me what is the reason?? why it happens?

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It could be the message was marked by Fiverr as spam - if it doesn't give an option to unmark it as spam it might not be that (thought that might be a different message).

It could be either their account has been deactivated (which could be by Fiverr) or it could also be they blocked you.

If you go to a browser that's not logged in and type fiverr.com/their_user_name you can see if their account still exists (is active) on Fiverr. 

Edited by uk1000
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