Buyer using abusive language

[sajid_zubair]

After receiving the delivery, if a buyer instead of approving the delivery uses abusive language then what should we do? 

[prodesigns121]

Well, the best I can suggest is report to Fiverr Support Team with proofs.

[aqsariaz540]

Yes, the best way is to report the Fiverr Support Team and give him related evidence so Fiverr can take action 

[datamino]

You can definitely report it to Fiver support with screenshots of the conversation with the buyer

[proconsultn2035]

Why is the buyer mad? Is it because of the quality of the delivery? If yes, sort it out with him. If he reports you for poor quality work, you may get a warning. So no matter the cause, Fiverr recommends that you seek amicable settlement first before contacting support. 

[catwriter]

7 hours ago, sajid_zubair said:

After receiving the delivery, if a buyer instead of approving the delivery uses abusive language then what should we do? 

Stay as calm as possible, and be polite. No matter how abusive the buyer gets, don't be rude to them. Stay professional. Try to figure out what the problem is and to solve it. If there's no solution possible and the buyer is being unreasonable, consider cancelling the order. If the abusive behavior persists no matter how hard you try to solve the problem and deescalate the situation, contact customer support with screenshots.

[ashfaqraza]

Here's what you can do:

• Remain Calm and Professional
• Set Boundaries
• Report the Issue
• Seek Support from Fiverr Customer Support

Many thanks

[rhrngraphiczone]

Is it because of the quality of the delivery? If yes, sort it out with him. If he reports you for poor quality work, you may get a warning. So no matter the cause, Fiverr recommends that you seek amicable settlement first before contacting support.