Fiverr's anti virus scanning errors?

[strategist_ceo]

I'm wondering, has there been an issue with Fiverr's antivirus scanner recently? A lot of files from potential clients come through that I can't open, and they're suggesting emailing them to me instead. 

I find it difficult to explain to them what's happening.

[katakatica]

It could, be I've seen some errors, but it could also be a new scam. I'd perhaps ask them to screenshots (if they can) of their files to start with if other things come through. 

 

[strategist_ceo]

38 minutes ago, katakatica said:

it could also be a new scam

 

Not new scams for sure, many are old clients and the files are all readable after they "save as... new files".

[katakatica]

10 minutes ago, strategist_ceo said:

Not new scams for sure, many are old clients and the files are all readable after they "save as... new files".

That sounds like it's broken then. Now that you say I've seen that happen when I was sent 5-10 images to look over but thought it was just because of that... I'm not sure if it's been wonky to you but the inbox has been just sort of 'off' for me recently with messages getting mixed up with ones I sent before/etc. Maybe they are working on it or it's a weird glitch?

[strategist_ceo]

41 minutes ago, katakatica said:

I'm not sure if it's been wonky to you but the inbox has been just sort of 'off' for me recently with messages getting mixed up with ones I sent before/etc. Maybe they are working on it or it's a weird glitch?

 

This is also happening to me. The messages got mixed up, and some of my answers (from my android phone) to clients disappeared and weren't sent.

[katakatica]

27 minutes ago, strategist_ceo said:

This is also happening to me. The messages got mixed up, and some of my answers (from my android phone) to clients disappeared and weren't sent.

I wonder if they are maybe updating something?  Or it's just very buggy...
Might be a good idea to report it to CS if it persists, I think I've had it for a few days now, if not a week. 

@Lena(sorry for the tag; I'm not sure if you're the one to reach out to), is this a known issue, perhaps?) 

[Lena]

Hi @katakatica

Thanks for the tag, no need to apologize, please. I'll forward it to the relevant department to check with them. 

[Lena]

Hi All! Me again 🙂

Okay, so this isn't Fiverr-related. According to the information I have, we haven't received any tickets related to this issue.

@katakatica if this continues, please report it to CS.

[santi725]

I got the same message today. It has been a little over a week from your original message. I already contacted CS, I'm just logging my experience here so others who have the same issue will see that it is being talked about.

[santi725]

6 hours ago, santi725 said:

I got the same message today. It has been a little over a week from your original message. I already contacted CS, I'm just logging my experience here so others who have the same issue will see that it is being talked about.

Just for a bit more context, I am a buyer, and I am currently chatting with customer service to narrow down which file(s) are triggering the message.

[santi725]

On 10/14/2023 at 8:36 PM, santi725 said:

Just for a bit more context, I am a buyer, and I am currently chatting with customer service to narrow down which file(s) are triggering the message.

Update: Issue resolved: I was able to get in contact with customer support, and they were able to work with me to resolve the issue. Apparently, it was one of the file's format that was triggering the message. Regardless, I ended up working with the seller to recieve the end-product not by zip file.

[imamiopial]

This has happened to me in the past and I noticed it occurred to me for larger file sizes. 

I have anti-malware installed and I scanned the files but found nothing. I think it can be a bug in the scanning system or something else.

[ctavares94]

be weary i just got hit with a .zip file this looks like an executable using amazon servers some sort of botnet