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Hello all, I've been dealing with a strange and concerning issue in which my account has been repeatedly hit by false "Feedback Boosting Violations" since June of 2023. I was wondering if anyone else has experienced this. 

To introduce myself, I am a Level 2 seller who has been providing proofreading services here on Fiverr since 2013. I've completed over 4,600 orders over the last 10 years and currently have just shy of 2,000 reviews. 

I received the first of these warnings on June 16th. The message is always the same: "Our rating and Seller leveling system are a fundamental part in building and maintaining a trusted marketplace. Your account has been flagged for purchasing or selling with the intent to falsely increase ratings and/or levels." 

After contacting the folks at Customer Support and politely asking them to review the situation, they "forwarded my inquiry to the relevent team", determined that the warning was issued by mistake, and removed it from my account. 

This same process repeated on June 21st and September 28th. Both of those warnings were evaluated and determined to be mistakes. In all three circumstances, the Customer Support reps were very friendly and apologetic for the error. 

On October 4th, I received a 4th warning with the same "Feedback Boosting Violation" notice. As always, I reached out to Customer Support and explained the situation as well as my history with this issue. But this time, they informed me that the warning was "found to be valid by the relevant team and will remain unchanged." I politely asked if a second review could be conducted, which the rep did escalate for me. Unfortunately, the review came back once again saying that the warning would remain on my account as "the order in question violates our Terms of Service regarding abusing our product tools to boost your account’s reviews and ratings." 

I inquired about the order in question, but was told: "While I wish I could provide you with your requested information but unfortunately, details of the account review are done by the relevant team and are proprietary to Fiverr, which is the reason it cannot be shared with the users." 

I even offered to provide all my deliverables to Customer Service from the prior week, which include Track Changes, showing that actual work was completed on my end. However, when I asked them to forward this info to the relevant team, they responded by saying: "As this decision has been taken by the relevant team so we as customer service cannot make any difference or make any influence over their decision since they are final." 

Pretty much, I seem to have hit a dead end in terms of receiving assistance from the Customer Service team. (Though it does seem to be out of their hands.) I'm curious if anyone else has dealt with these repeated warnings being given in error and if there is any remedy beyond what I have already tried. It goes without saying that I have never engaged in any conduct that could be deemed as trying to falsely increase my ratings. 

My main concern is that if this happened to me 4 times in the last 4 months, the chances that it may happen again are quite high, which would lead to the suspension of my account. Any advice is appreciated! 

Account Flagged for Feedback Boosting Violation

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