De-ranked Gig and Profile (My Findings and Your suggestions)

[anisullah307]

I'm new to Fiverr. I've been promoted to Level 1 within one and half months after getting 1st order. After that, I realized that my gig impression was going downward. So I have researched about that and found some theories. 

1. De-ranking gig is normal even if it has all 5-star ratings and good feedback. Because if the 50 Gig on the 1st page stays for eternity only they can sell, no other sellers can sell. So ranking and de-ranking are very normal for Fiverr.

2. De-ranking after getting Leveled like Level 1, 2. It's also very normal on Fiverr. Many sellers think that because you entered the next level, the Algorithm re-calculates your gig and acts according to it with that level of sellers.

3. Private or Secret Feedback- The most important thing to rank your gig on Fiverr. And you can't talk about it with your buyer, it will go against TOS. Even though the buyer gave you 5-star ratings it doesn't mean he or she meant it. Many people doesn't want to hurt your feelings. So Fiverr asks buyer privately about your gig and their satisfaction. And their feedback may rank or de-ranked your gig and profile. Most of the sellers think that It's more important than 5-star ratings. 

4. Conversion rate: If your gig is ranked you will have messages from buyers. Fiverr will calculate how many contacts you converted to sales. If it's below average you will be demoted. 

5. Make Changes to your Gig: Any changes to your gig may de-ranked your gig (I've doubt about that). Most of the successful sellers suggest making no changes in Ranked Gig.  

Solutions: If it's a normal re-arrange of a gig, it will be re-ranked again after some time. If it's because of public or private feedback, I think you are kind of in trouble. You have to sell with good reviews when there are no impressions.  How? Well from previous buyers. Eventually, Fiverr will give you another chance but when, may in 1 month or 6 months. No one knows for sure. 

Experienced sellers and experts feel free to criticize, give suggestions, and add points. Give your thoughts. 

[rawque_gulia]

On 9/28/2023 at 1:21 PM, anisullah307 said:

4. Conversion rate: If your gig is ranked you will have messages from buyers. Fiverr will calculate how many contacts you converted to sales. If it's below average you will be demoted. 

Conversion rate definitely plays an important role and is a factor that Fiverr considers, but from my experience: - If you're making good sales, your conversion rate doesn't matter. This month, my conversion rate dropped from 8% to 2.6%, but I didn't see any negative impact on my gigs and getting good impressions as before. So, Fiverr cares more about “revenue” than “conversion rate” (as far as I have experienced).

On 9/28/2023 at 1:21 PM, anisullah307 said:

Make Changes to your Gig: Any changes to your gig may de-ranked your gig (I've doubt about that). Most of the successful sellers suggest making no changes in Ranked Gig.

Making changes to the gig does not necessarily mean that it will impact your rankings in a negative way. It's just that you need to know what needs changing and what doesn't! For example: If you are going to change/remove your top performing keywords, obviously your rankings will be affected, but however in another scenario, if you are going to replace your low performing keywords with something else, then you may see even better results. So, it's all about doing research, analyzing your existing gigs, and then taking action (rather than jumping to any conclusions directly).

[anisullah307]

4 minutes ago, rawque_gulia said:

Conversion rate definitely plays an important role and is a factor that Fiverr considers, but from my experience: - If you're making good sales, your conversion rate doesn't matter. This month, my conversion rate dropped from 8% to 2.6%, but I didn't see any negative impact on my gigs and getting good impressions as before. So, Fiverr cares more about “revenue” than “conversion rate” (as far as I have experienced).
 

Making changes to the gig does not necessarily mean that it will impact your rankings in a negative way. It's just that you need to know what needs changing and what doesn't! For example: If you are going to change/remove your top performing keywords, obviously your rankings will be affected, but however in another scenario, if you are going to replace your low performing keywords with something else, then you may see even better results. So, it's all about doing research, analyzing your existing gigs, and then taking action (rather than jumping to any conclusions directly).

I totally agree with you about making changes to a gig. I think making proper changes in a gig may increase impressions. 

In my very short experience, I've got 4 messages from buyers and I've convinced 3 of them to buy my service. But they will buy my service from the next month. So basically I didn't convert any sales. I've got another two knocks but my service isn't proper for them. So I've suggested hiring that particular seller. So basically for the Fiverr algorithm, my conversion rate is low. Though I've sold a few services to my old and new buyers, not as much as the first month. 

[eyevenear]

to keep a perfect score and get 100% positive PRIVATE reviews, you have to:

_build rapport with the client, hop on a call with them, let them know that you are a human being and not a cold machine

_over-deliver; they will appreciate your passion and love

_offer infinite mini-revisions: this is not for everyone and pick this with a grain of salt, but if you are able to let them know that you can fullfill every single desire they have, they'll reach a point of true-satisfaction, and that's where you win. Also let them know that you'll be available to them even after the order. 

these 3 things combined will get you a perfect score.

[anisullah307]

15 minutes ago, eyevenear said:

to keep a perfect score and get 100% positive PRIVATE reviews, you have to:

_build rapport with the client, hop on a call with them, let them know that you are a human being and not a cold machine

_over-deliver; they will appreciate your passion and love

_offer infinite mini-revisions: this is not for everyone and pick this with a grain of salt, but if you are able to let them know that you can fullfill every single desire they have, they'll reach a point of true-satisfaction, and that's where you win. Also let them know that you'll be available to them even after the order. 

these 3 things combined will get you a perfect score.

Basically, it's all about communication with your buyer. With proper communication, and of course your skill and work, you can satisfy your buyer. Sometimes I do a little extra work to show my care, keep them updated about the work, and collect some mini revisions from the buyer. But you have to remember not all the fingers in your hand are the same. So not all buyers are the same. You can't satisfy some buyers, whatever you do (there are few of them). And I think it's ok. That's pretty normal for the world and Fiverr. So that's why your communication skill is so important. Choose the right word, show them that you care, and don't say anything that may hurt him/her feelings. 

[eyevenear]

Fair enough. In my case, my services are literally based on being on live calls, so I am "forced" to establish the best rapport possible, consequently, I have to build a relationship with everyone no matter how hard it is. Also, when you raise your prices, the overall quality of people increases, they will be less frustrated and more positive. BUT the higher the prices, the better you have to be.

[amzvideopro]

Actually it is normal that Fiverr gig ranking will be deranking but more active you are on fiverr and more social media platforms share your gig your gig rank will be better for you.

And if you want you can redecorate your gig which has the possibility of ranking your gig

[anisullah307]

12 hours ago, amzvideopro said:

Actually it is normal that Fiverr gig ranking will be deranking but more active you are on fiverr and more social media platforms share your gig your gig rank will be better for you.

And if you want you can redecorate your gig which has the possibility of ranking your gig

I don't think so. Being online helps because many buyers want to talk immediately. So if they filter by online it may get more impressions but it doesn't mean your gig will rank. And if you share your gig randomly on social media you will end up de-ranking your gig yourself. For example, you shared your gig in a Facebook gig-sharing group. Many people will visit your gig and no one will buy. Because of that your conversion rate will be lower and your gig and profile will be de-ranked according to Fiverr Algorithm. So share your gig with your targeted buyer, not randomly. 

[amzvideopro]

On 10/5/2023 at 3:52 PM, anisullah307 said:

I don't think so. Being online helps because many buyers want to talk immediately. So if they filter by online it may get more impressions but it doesn't mean your gig will rank. And if you share your gig randomly on social media you will end up de-ranking your gig yourself. For example, you shared your gig in a Facebook gig-sharing group. Many people will visit your gig and no one will buy. Because of that your conversion rate will be lower and your gig and profile will be de-ranked according to Fiverr Algorithm. So share your gig with your targeted buyer, not randomly. 

You said it exactly right