kathysanders Posted July 31, 2014 Share Posted July 31, 2014 My Fiverr rating has always been at 100%. I always over-deliver on my gigs. However, lately, I noticed that I had two 4.5 star ratings. It’s weird because both of the buyers were really happy with their orders and rated me at 5 stars for previous gigs they’ve ordered through me. Furthermore, I noticed that I wasn’t able to rate with a half star rating - so how can the buyers? Is this a mistake on Fiverr’s part? I just can’t believe that these customers would’ve given me 4.5 stars instead of 5. Has anyone else had this issue? Link to comment Share on other sites More sharing options...
freelancemm Posted July 31, 2014 Share Posted July 31, 2014 It’s a psychological thing. People feel even if your service is perfect, that the best it would deserve is 4.5/5 simply because they feel in their mind no-one deserves a perfect rating no matter how well you do. Link to comment Share on other sites More sharing options...
celticmoon Posted July 31, 2014 Share Posted July 31, 2014 Buyers have 3 areas which they rate with up to 5 stars, so if only 4 stars were chosen in one of the areas, for example, would they recommend this gig & seller to others, you end up with a net of 4 2/3 stars. Fiverr puts the uneven star totals down as .5. We only rate buyers once with up to 5 stars, so that total will always be an even percentage.@freelancemm explains the most likely reason your buyer didn’t give you straight 5-stars across the board. That’s the best explanation I’ve heard for buyers doing that, unless the buyer mentions a specific reason for dinging you. Link to comment Share on other sites More sharing options...
kathysanders Posted July 31, 2014 Author Share Posted July 31, 2014 Do you happen to know what those three areas are? Link to comment Share on other sites More sharing options...
kathysanders Posted July 31, 2014 Author Share Posted July 31, 2014 I can’t seem to wrap my head around getting 4.9 stars instead of 5 on my gig. It’s frustrating that I provide such a valuable service (something that’s worth A LOT more than $5, just like a lot of the gigs on Fiverr), and even after over-delivering, someone would rate me less than 5 stars! Link to comment Share on other sites More sharing options...
freelancemm Posted July 31, 2014 Share Posted July 31, 2014 Reply to @celticmoon: I’ve had two buyers tell me that directly, both of which I ended up refunding their orders for feedback removal. They thought the service was perfect, but apparently not worthy of 5 stars despite that. Usually reinforcing on my $5 orders that they did in fact only spend $5 shouldn’t warrant anything less than 5 stars in all categories seems to work for the buyers I actually remember to do that for. It’s funny. All my orders with extras they had no doubt in their mind about giving me 5 stars… but yet, the $5 orders it’s always a battle. Maybe they were expecting a whole lot more… for $5? Link to comment Share on other sites More sharing options...
freelancemm Posted July 31, 2014 Share Posted July 31, 2014 Reply to @kathysanders: It says it right on your gig page. Communication, Service as Described, and Buy Again or Recommended. I can see this rating system being needed on orders with extras, but to provide it to those ordering $5 gigs is just silly. Link to comment Share on other sites More sharing options...
celticmoon Posted July 31, 2014 Share Posted July 31, 2014 @freelancemm What a kick in the face! I know you’re right, it’s a psychological thing, which means we’ll never get a satisfactory explanation. It’ll always be “Just because…”~X( Link to comment Share on other sites More sharing options...
kathysanders Posted August 2, 2014 Author Share Posted August 2, 2014 What bothers me the most is that someone would rate me with 4 stars for “Communication” when they never even messaged me – so we never had any communication.Buyers may just not understand that rating a gig as 4 stars actually hurts the buyer a lot more than they think. Link to comment Share on other sites More sharing options...
freelancemm Posted August 3, 2014 Share Posted August 3, 2014 Reply to @celticmoon: I am not too worried, really. It would take forever for me to ever drop below any rating that would cause me to lose extras on a particular gig(at which point, that gig is worthless to me.) or to lose levels. It’s still a pain to lose a perfect rating simply because of psychological reasons, but hey. There are benefits to that. I am using the “Pending Queue” effect to bring in a bunch of additional sales right now. Bigger the queue, the more it seems to attract additional buyers. Link to comment Share on other sites More sharing options...
freelancemm Posted August 3, 2014 Share Posted August 3, 2014 Reply to @kathysanders: I get rated not perfect in some cases simply because I didn’t deliver it within 24 to 48 hours when my gig delivery time clearly states otherwise. Apparently I didn’t “communicate” fast enough to complete the order. Link to comment Share on other sites More sharing options...
darkq22 Posted August 3, 2014 Share Posted August 3, 2014 Well… a user can rate you differently on those 3 criteria. There from the half stars. It’s just math.For my main Gig people (advertising on my high traffic blog websites, products… had even a few Gig reviews - which surprisingly led to good conversion -) I have couple couple 4 stars. the lowest is a 3.5 star.I’d like to know the reason. I don’t care someone leaves a specific feedback but at least they should state why they did that.It is not that fair just to click those star like (let me get out of here asap… I dont care about the rating…).It get’s better. I am sure of that. Link to comment Share on other sites More sharing options...
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