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Here's the situation: I received an order from a client. Upon delivering the order, he requested a revision of the thumbnail, which I promptly completed. However, he later claimed that the video I had delivered had a copyright issue and refused to make payment.

(I consistently perform copyright checks before delivering any work.)

In response, I created another video for him. It was only then that I realized he had managed to download the watermark-free video without officially approving the delivery. When I questioned him about this, he shared the link to my video, which he had uploaded to his own channel, and it was functioning perfectly without any copyright issues. I informed him that I would be contacting Fiverr support due to suspected fraudulent activity. Subsequently, he promptly removed the video from YouTube, approved the delivery, and left feedback.

Now, I am hesitant to display this feedback on my profile as I anticipate it will be negative. Consequently, I have refrained from providing any feedback in return. I have already reached out to Fiverr support regarding this matter, but it has been two days, and I have yet to receive a response.

I have all the evidence in the chat. Is there anything else that I can do to resolve this?

Edited by hassan_522
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33 minutes ago, hassan_522 said:

Here's the situation: I received an order from a client. Upon delivering the order, he requested a revision of the thumbnail, which I promptly completed. However, he later claimed that the video I had delivered had a copyright issue and refused to make payment.

(I consistently perform copyright checks before delivering any work.)

In response, I created another video for him. It was only then that I realized he had managed to download the watermark-free video without officially approving the delivery. When I questioned him about this, he shared the link to my video, which he had uploaded to his own channel, and it was functioning perfectly without any copyright issues. I informed him that I would be contacting Fiverr support due to suspected fraudulent activity. Subsequently, he promptly removed the video from YouTube, approved the delivery, and left feedback.

Now, I am hesitant to display this feedback on my profile as I anticipate it will be negative. Consequently, I have refrained from providing any feedback in return. I have already reached out to Fiverr support regarding this matter, but it has been two days, and I have yet to receive a response.

I have all the evidence in the chat. Is there anything else that I can do to resolve this?

What exactly do you want?

You don't want the negative review right?

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5 hours ago, hassan_522 said:

Consequently, I have refrained from providing any feedback in return.

It will be shown automatically in 10 days, even if you don't reply. So honestly if you want to tell your side of the story, write your own review. Otherwise, clients will just see what he has to say and you can't review him on his buyer page either.  

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Seems like, I need to acknowledge the review and share my perspective because Fiverr support hasn't taken any action. Despite providing comprehensive explanations along with several screenshots, their response is consistently that only the client can alter or delete the review. It seems like Fiverr don't care about us sellers :classic_sad:

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2 hours ago, hassan_522 said:

Seems like, I need to acknowledge the review and share my perspective because Fiverr support hasn't taken any action. Despite providing comprehensive explanations along with several screenshots, their response is consistently that only the client can alter or delete the review. It seems like Fiverr don't care about us sellers :classic_sad:

You can reply to the buyer's review on your profile and explain the situation so future potential buyers don't get discouraged after glancing at that review. 

If what you're saying is true then it is unfair and support should be helping but now the best you could do is to explain your situation on the review.

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