extremely unfair bad review

[antonio26900]

hello sellers, so I have a gig with 400  5 stars reviews, now the gig is simple i just make a mokup of an image provided by the buyer into the AD of the tube station in london in a video, therefore the buyer already sees the video and the image is what they send me, so it's not really anything "creative", now this buyer kept sending me a modified version of their image, so I kept redoing the gig, once the buyer was happy I made the video and the buyer was ok with it. After several days, since  the buyer had said they were good with it finally after endless revisions and free work, I blocked the buyer because I never wanted to work with them again as it's simply not worth earning $10 for all these additional free work they requested. The day after I blocked them they left a 1 star review claiming I blocked him. Now, I have thousands of 5 stars reviews, and I NEVER had a 1 star review so this brought down my rating from 5 stars to 4.9 stars... how can I resolve this? I contacted customer service asking to remove the review but I already know they will not, and about 3 years ago I was trying to resolve the situation with the buyer offering many more free services in exchange of deleting the feedback and fiverr restricted my account for a month, so even trying to resolve the situation with the buyer is not an option if I ask to delete the review in exchange of doing whatever he wants and even offering more for free.  If I offer a cancellation, the buyer accepts it and gets a refund, will the 1 star review go away or will it remain? 

[newsmike]

20 minutes ago, antonio26900 said:

The day after I blocked them they left a 1 star review claiming I blocked him.

I can't see how you call that unfair. You blocked him, and he stated that you blocked him. You were the aggressor here.  Not a good idea to make people who haven't reviewed you yet angry.  Your buyer did nothing wrong by asking for additional revisions, you did by not charging him for them and then regretting your decision, you reacted emotionally, blocking him. You should have negotiated professionally instead.  

Edited September 10, 2023 by newsmike

[antonio26900]

no, although you are right by saying the buyer never left a feedback for days, he also clearly stated to me the job was completed and good... so I waited a few days to see if he still wanted changes, and when I thought I was sure he didn't then I blocked him as I didn't want him to place another order to make me work for free again. So my question now becomes... if you don't want to work with the same buyer again and the buyer never leaves a review then you can really never block the buyer because if you do he'll get upset and then go leave a bad review? what would the solution be then to avoid the buyer placing another order and give you hell again? 

[rawque_gulia]

10 hours ago, antonio26900 said:

if you don't want to work with the same buyer again

1. I don't think the buyer will be interested in ordering from you again if the first order experience was bad.
2. Even if he wants to order again, it is unlikely that the buyer will place the order directly without contacting you first.

So, why not just professionally refuse the buyer in the inbox (in case he comes back to order from you again). You do not need to directly slap him in the face that you have no interest in working with him again. Instead, you can say that you are overbooked or that you are not available or some other excuse that won't hurt anyone's sentiments. Blocking the buyer outright was just an "over-reactive" move and of course, anyone's feelings will be hurt and the buyer is going to take it on his EGO.

[newsmike]

11 hours ago, antonio26900 said:

I was sure he didn't then I blocked him as I didn't want him to place another order to make me work for free again.

A buyer cannot "make you work for free." Only you can do that by being afraid to tell someone how much revisions will cost.  This was not the buyer's fault. Why are you unable to either say, "That would be $50?", or otherwise say a very simple, No.?

 

[gongor32]

Yep, it's hard to manage client that wants the world with only 10 bucks. I had fair share of 1 stars most of them were from cheapest package, at the discounted price I stupidly put out. You may not feel the 1 star if you have good stats. BTW everyone at some point will have 4.9 stars. 

[antonio26900]

and that's what I usually do indeed, but (and I am sure everyone had the same experience at least once) after thousands of orders I got a buyer who is a true pain and I do not want him to order from me again, he can literally place an order and then keep submit a revision request forever, if a buyer is a true nightmare to work with, disrespectful, unrealistically demanding and frankly speaking even a bit crazy,  why is it so incredibly wrong to block him? I can say him to not order from me again yes, but do I want him to still order, send modification requests forever and then send me a bad review because I want to charge him for the 50th revision? and I repeat again, the buyer in this case answered he was happy with the video and I STILL got a bad review even after he finally said the delivery was good 

[antonio26900]

Just now, gongor32 said:

Yep, it's hard to manage client that wants the world with only 10 bucks. I had fair share of 1 stars most of them were from cheapest package, at the discounted price I stupidly put out. You may not feel the 1 star if you have good stats. BTW everyone at some point will have 4.9 stars. 

thank you!! finally someone who understands me! yes, I guess after years of only 5 stars reviews (thousands of them) , getting a bad review is inevitable, it's just that it's the first one for me so that's why I am so annoyed by it

[antonio26900]

3 hours ago, rawque_gulia said:

1. I don't think the buyer will be interested in ordering from you again if the first order experience was bad.
2. Even if he wants to order again, it is unlikely that the buyer will place the order directly without contacting you first.

So, why not just professionally refuse the buyer in the inbox (in case he comes back to order from you again). You do not need to directly slap him in the face that you have no interest in working with him again. Instead, you can say that you are overbooked or that you are not available or some other excuse that won't hurt anyone's sentiments. Blocking the buyer outright was just an "over-reactive" move and of course, anyone's feelings will be hurt and the buyer is going to take it on his EGO.

that is the issue, the first experience was not bad, the buyer told me the video was good and he liked it, and YET I got a bad review, I think you nailed the point though , the bad review was not for the bad quality of the work, it was because of his ego being hurt about me blocking him. Anyway I can ignore his messages if that's what you meant but I can't prevent him from ordering again and send 100 modification requests and then get a bad reviews even once he says he is now happy about it, the only known way I have to prevent it is to block the buyer