can a buyer cancel order after 15 days through resolution center even after a seller has withdrawn that amount

[sum1raj]

I want to know if can a buyer cancel order after 15 days through resolution center even after a seller has withdrawn that amount. Is the order going to get marked as cancelled in the seller's profile?

[vickieito]

15 minutes ago, sum1raj said:

I want to know if can a buyer cancel order after 15 days through resolution center even after a seller has withdrawn that amount. Is the order going to get marked as cancelled in the seller's profile?

Buyers only have 14 days to cancel an order, so if it's after 15 days, they will have to have a really good reason to cancel (or do it the "wrong" way - via chargeback - and get banned). In any case, if the order is canceled, it will show up as canceled on the seller's profile (and the amount will be deducted from the seller's Earnings). If there aren't any Earnings, it'll show up as a negative balance.

Edited September 4, 2023 by vickieito

[donnovan86]

Vickie is right. However, if a buyer dislikes your stuff, he can go to customer support and ask for a cancellation. I had an order canceled 6 months after it completed automatically, so anything is possible. Focus on making sure the customer is happy.. That's the better approach.

[tayyabmuhamm500]

no

[asadul_islaam]

13 hours ago, vickieito said:

Buyers only have 14 days to cancel an order, so if it's after 15 days, they will have to have a really good reason to cancel (or do it the "wrong" way - via chargeback - and get banned). In any case, if the order is canceled, it will show up as canceled on the seller's profile (and the amount will be deducted from the seller's Earnings). If there aren't any Earnings, it'll show up as a negative balance.

Thank you so much

[sum1raj]

On 9/4/2023 at 8:58 PM, vickieito said:

Buyers only have 14 days to cancel an order, so if it's after 15 days, they will have to have a really good reason to cancel (or do it the "wrong" way - via chargeback - and get banned). In any case, if the order is canceled, it will show up as canceled on the seller's profile (and the amount will be deducted from the seller's Earnings). If there aren't any Earnings, it'll show up as a negative balance.

so it means even if the balance have been withdrawn fiverr will deduct the amount from upcoming earnings?

Edited October 1, 2023 by sum1raj

[proconsultn2035]

4 hours ago, sum1raj said:

so it means even if the balance have been withdrawn fiverr will deduct the amount from upcoming earnings?

Yes and you'll have a negative balance. 

[azeemabbas005]

After the time period, he or she can't withdraw