Your account is temporarily disabled. Please check the email we sent you explaining what happened.Your account is temporarily disabled. Please check the email we sent you explaining what happened.

[zaania]

Your account is temporarily disabled. Please check the email we sent you explaining what happened.

what can i do please guide

Edited September 1, 2023 by zaania

[zaania]

Your account is temporarily disabled. Please check the email we sent you explaining what happened.

[filipdevaere]

Check the email. That is what you need to do.

[paulantu]

Check your mail first and then read carefully Fiverr TOS.

[vickieito]

2 hours ago, zaania said:

Your account is temporarily disabled. Please check the email we sent you explaining what happened.

When my account was temporarily disabled, the email was in my junk/spam folder - so please check there!

[soufianejanna]

13 hours ago, vickieito said:

When my account was temporarily disabled, the email was in my junk/spam folder - so please check there!

Wow,Could I knwo why your account was disabled and for how long?

Edited September 1, 2023 by soufianejanna

[vickieito]

4 hours ago, soufianejanna said:

Wow,Could I knwo why your account was disabled and for how long?

Hi @soufianejanna,

My account was hacked in May (and the hacker withdrew all my Earnings before shutting my account down):

https://community.fiverr.com/forums/topic/312275-yesterday-i-was-reading-that-a-number-of-fiverr-sellers-had-their-accounts-hacked-in-the-past/?do=findComment&comment=1956364

This resulted in all of my orders in queue getting canceled. Since it occurred just days before evaluation, this dropped my seller level temporarily for 6 days, until Fiverr CS could get my account back up. The hacker shut down my account with the reason of "I have multiple accounts." So I had to prove that: 1) I didn't make the request and 2) I didn't have multiple accounts. I also had to do security measures before Fiverr could restore my account fully. Luckily Fiverr covered my loss. I lost Promoted Gigs and Seller Plus for about a month and still had "additional quality metrics" affected from the shutdown (that wasn't related to my BSR) for the next 3 months. This is based on my success manager's feedback. I think my account has recovered fully since the end of August.

 

[rajib123728]

On 1/9/2023 at 13.10, zaania said:

Akun Anda dinonaktifkan sementara. Silakan periksa email yang kami kirimkan kepada Anda untuk menjelaskan apa yang terjadi.

apa yang bisa saya lakukan, mohon bimbingannya

ga ada email masuk