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How to deal with scammers and how Fiverr proves them right


olivier131313

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Hello community, I wanted to tell you about a sad experience this weekend.

A client ordered a voice-over which I produced, as always professionally and in record time. It was delivered.

He immediately refused the delivery, claiming that my voice was a computer-generated voice, which is totally false. So I refused...his refusal. 

He escalated the incident to Fiverr customer service, who agreed with him and cancelled the order (which, again, was already delivered)

The result? He has placed an order, received the file, he will undoubtedly use my delivery, and has not paid for my service. How can Fiverr agree with this type of scammer without even consulting me or asking for clarifications? 

He threatened to write very negative reviews and has just renewed his threats, even after obtaining satisfaction from customer service.

My customers are all satisfied with my work and I always respect them, it is my first negative experience, but I have to admit that this experience leaves me wondering.
 

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On 8/28/2023 at 3:38 PM, olivier131313 said:

My customers are all satisfied with my work and I always respect them, it is my first negative experience, but I have to admit that this experience leaves me wondering.

Oliver, I'm going to be very honest with you. This happened because you are selling at $5, which is the way to insure that you get the worst, scammiest buyers in the world, every time.  My advice, jump your prices to at least $20-$25, and you will leave 90% of this behind, then keep pushing prices slowly as you develop. you have 56 5 star reviews, time to price up, up, up.

Cheers and bonne chance!

 
Edited by newsmike
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To prevent this from happening, make a intro video for your gig, recording yourself with video, to show future clients that you are indeed recording it yourself and it's not A.I!

To fight scammers, i give them a sample first, in my case i am a video editor/ai upscaler, so i plaster a giant watermark on my video before they get the final result. This way, if they like the results, they can agree to finalize the order and they will get a none watermark version.

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10 hours ago, necramedia said:

i give them a sample first, in my case i am a video editor/ai upscaler, so i plaster a giant watermark on my video before they get the final result. This way, if they like the results, they can agree to finalize the order and they will get a none watermark version.

How much time gets wasted making unpaid samples? 

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On 9/3/2023 at 9:13 AM, necramedia said:

To prevent this from happening, make a intro video for your gig, recording yourself with video, to show future clients that you are indeed recording it yourself and it's not A.I!

To fight scammers, i give them a sample first, in my case i am a video editor/ai upscaler, so i plaster a giant watermark on my video before they get the final result. This way, if they like the results, they can agree to finalize the order and they will get a none watermark version.

But it's too time-wasting. In my opinion, if one comes to you, he must trust you and your work. Also, you could upload your previous works as samples.

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My one star review was from my $5 days. The person, a seller, was trying to get all sorts of free things during an active order and I managed to get them to accept the delivery before talking about more orders then I blocked them. Don't do what I did.

On 9/2/2023 at 7:43 PM, necramedia said:

To fight scammers, i give them a sample first

I found that 99% of the $5 - $10 gig inquiries requesting samples were from people who hadn't even listened to the samples I had posted, nor could they give me any meaningful direction at all. They'd mostly come around 2 - 3am, too. But, really, looking back, it seems 100% ludicrous to be recording samples for potential orders you might get $4 from. I don't even do samples now, at $20 starting prices. I provide a link to an entire SoundCloud account full of samples. If they order and it's a longer project then I record a snippet for approval before proceeding. If it's a shorter script then I deliver two different reads. Clients LOVE that!

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On 9/11/2023 at 6:13 AM, olivier131313 said:

No the order has not been canceled (I mean, in my stats), in my earnings it is "compensation" handled by Customer Support. 

I’m glad you were compensated. If true, then it appears the buyer has not developed his finesse to a point were you would have lost out on compensation completely.

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