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How do I find my Refund?



I just cancelled my order but my refund is not showing up as Fiverr Balance in this page: https://www.fiverr.com/billing/balances

How long does it usually take for the refund to get approved?


I tried sending a support ticket too but the request didn't show up in this page nor did I receive any auto-acknowledgement email, is the support requests actually working?


Can someone please enlighten me on this topic? Thank you.

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