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I'm a seller on Fiverr since 2012, where I'm offering content writing services for clients. One month ago, my gig promotion feature got unqualified and my gigs were moved to the last page of search results. This has happened quite a few times, and it eventually returns back after a couple of months. 

During such times, I get orders from my regular clients on Fiverr. Most of them don't leave any reviews , but they continue to place orders. Its completely fine with me and I have never insisted them to leave reviews as well. 

Two months ago I found a client who places around 5 orders per day at least 3-4 days a week. He places the orders directly on my gig and leaves a lengthy review upon completion. Since my gigs have moved to the last page, this is the only client who gives me reviews as of now. 

Three days ago I received an account warning from Fiverr, stating that I am trying to manipulate the feedback system. I have never attempted anything like that and I have never even discussed about reviews with any of the clients. I believe that Fiverr automatically triggered a false alarm because one client continues to leave reviews under my gig with legitimate orders. (He left around 30 reviews during the past week and he was the only buyer to do it). 

I escalated this concern to customer support. They sent a common template answer stating that system has detected that I have violated the feedback system etc. I sent a reply to it, asking them to carefully check all my orders since all of them are legitimate. It has been two days since this message and nobody from customer support replied to it. 

Should I ask that buyer not to buy my gig anymore? Or is there someone else where I can escalate this issue? 

Account warning triggered by a false alarm

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