What would you do if a buyer requests a revision, but does not tell you what to change?

[adsensewizard]

Let's say the buyer is not active, and visits Fiverr rarely. Do you leave the order late and undelivered, waiting for revision information for an unknown amount of time (Possibly weeks or months)?

While late orders can be cancelled by the buyer or maybe even the system automatically, I'm not sure if an order in revision is considered late, despite it saying LATE and being considered undelivered?

Would be nice to hear people's opinions for if it happens to you one day. 🙂

[visualstudios]

5 minutes ago, adsensewizard said:

I'm not sure if an order in revision is considered late, despite it saying LATE and being considered undelivered?

It's not. As long as the first delivery is on time, it's not late.

Edited August 21, 2023 by visualstudios

[adsensewizard]

7 minutes ago, visualstudios said:

It's not. As long as the first delivery is on time, it's not late.

Ah, that's very good to know!

[meetnoortaz]

If client is not active just deliver what you done for him , if he come he will look after it otherwise some of clients never came in that case your order will be automatically complete. Thanks .

[sck_seo_service]

5 hours ago, adsensewizard said:

Let's say the buyer is not active, and visits Fiverr rarely. Do you leave the order late and undelivered, waiting for revision information for an unknown amount of time (Possibly weeks or months)?

While late orders can be cancelled by the buyer or maybe even the system automatically, I'm not sure if an order in revision is considered late, despite it saying LATE and being considered undelivered?

Would be nice to hear people's opinions for if it happens to you one day. 🙂

I have been in this situation where the client asked for revision without any details. I requested details for a week or two but got no response. As per the TOS, we can't deliver same file. The delivered file after the client asks for revision must contain the requested changes. So I contacted Customer support. And it got resolved. within a few days, he replied and we were on track. :)  

Don't worry once you deliver(first delivery) it's not late.