amanat4 Posted August 18, 2023 Share Posted August 18, 2023 a client placed an order. and now want 20usd discount. so how i can reduce 20usd fro the placed order price 10 Link to comment Share on other sites More sharing options...
0 rawque_gulia Posted August 18, 2023 Share Posted August 18, 2023 4 minutes ago, amanat4 said: a client placed an order. and now want 20usd discount. so how i can reduce 20usd fro the placed order price Orders can be partially refunded if they meet specific criteria. You can check whether you are getting the 'Partial Refund' option by visiting the Resolution Center. If you're not getting any option then it means that your order can not be partially refunded. Why the buyer is asking for a discount after an order is placed? Didn't you discuss pricing with the buyer first? 9 2 Link to comment Share on other sites More sharing options...
0 amanat4 Posted August 18, 2023 Author Share Posted August 18, 2023 its an auto placed order. 6 Link to comment Share on other sites More sharing options...
0 rawque_gulia Posted August 18, 2023 Share Posted August 18, 2023 14 minutes ago, amanat4 said: its an auto placed order. Stand your ground and learn to say 'NO'. You are under no obligation to provide any discount to the buyers. Otherwise, there's only one work around. Contact customer support, cancel your current order and place a new order (with the discounted price). 10 Link to comment Share on other sites More sharing options...
0 newsmike Posted August 18, 2023 Share Posted August 18, 2023 32 minutes ago, amanat4 said: a client placed an order. and now want 20usd discount. so how i can reduce 20usd fro the placed order price Why would you? People who ask for discounts are going to be a pain in the arse all the way through. Decline the discount. 9 Link to comment Share on other sites More sharing options...
0 amolgigs Posted August 18, 2023 Share Posted August 18, 2023 Buyers can order the wrong gig or package.If this is the case, then cancel your current gig and create a custom offer with a reduced price.If the buyer orders a gig within 14 days of order cancellation , it doesn't affect your order cancellation. - https://help.fiverr.com/hc/en-us/articles/12864193979793-Cancellations On the other hand, the buyer is forcing you to do the same work at a discounted rate. Don't agree 9 Link to comment Share on other sites More sharing options...
0 amanat4 Posted August 20, 2023 Author Share Posted August 20, 2023 Thank you to all of them. I got the solution. I asked the buyer to accept one more custom order with a discounted price, which he did. and completed the order. then I opened a ticket with the Fiverr support team to cancel that old order. so the team canceled that order and refunded the amount to the buyer's account. and this way my order completion rate also did not affect. may this reply will help you in the future. 8 1 Link to comment Share on other sites More sharing options...
0 mrubaid820 Posted August 20, 2023 Share Posted August 20, 2023 On 8/18/2023 at 8:57 PM, newsmike said: Why would you? People who ask for discounts are going to be a pain in the arse all the way through. Decline the discount. Hello @newsmike You're absolutely right, but it's possible that by doing so, the buyer might give it a lower rating. In such a situation, what should be done? 5 Link to comment Share on other sites More sharing options...
0 newsmike Posted August 20, 2023 Share Posted August 20, 2023 1 hour ago, mrubaid820 said: Hello @newsmike You're absolutely right, but it's possible that by doing so, the buyer might give it a lower rating. In such a situation, what should be done? Faced with the choice of getting a low rating or being blackmailed into working for a jerk at below rate is an easy choice. I would just say no. You could also cancel, but I would just say no. People have to stop treating the idea that they may bet a bad review with terminal cancer. It happens. Don't let it force you to be a doormat. 8 1 1 Link to comment Share on other sites More sharing options...
0 advanceseonahid Posted August 20, 2023 Share Posted August 20, 2023 i think its not possible now you can give him discount from future orders 4 Link to comment Share on other sites More sharing options...
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amanat4
a client placed an order. and now want 20usd discount. so how i can reduce 20usd fro the placed order price
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