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Buyer placed order without my confirmation



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12 hours ago, subhanmalikk said:

If a buyer places an order without my confirmation and asks for items that are out of scope and also creates a cancellation, if I accept the cancellation it will affect my account rating.

If you mention that buyer should contact you before ordering, then you have the right to cancel it. You can ask CS to cancel it by providing a proof that buyer ordered without contacting you, and buyer's order is out of your scope. If you haven't delivered anything yet, then ask CS to cancel the order in the resolution center and it does not affect your rating.

Edited by michmikaia
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