Issue with an order!

[app_cake]

Hello, dear community!

I started an order with a new client for 9 app screen app design with Flutter.

After 20 hours client requested me to cancel the order cz he mistakenly ordered from his personal account.

Now he wants to start from the company account. I send a message to support waiting for a response, what should do now?

Any suggestions, please?

Thanks all

[newsmike]

1. Let him cancel and rebook, then deliver the order.

2. Report him for having 2 accounts.

3. Let him rebook, complete order, then report him for having 2 accounts.

I'd do #3

[app_cake]

10 minutes ago, newsmike said:

1. Let him cancel and rebook, then deliver the order.

2. Report him for having 2 accounts.

3. Let him rebook, complete order, then report him for having 2 accounts.

I'd do #3

Okay, keep this in mind.

Thank you so much for you valuable feedback!

- But my concern is, does Fiverr allow this cancelation? 
- As my client say that he will apologize for the for issue to fiverr so, is Fiverr keep same my order completion rate or will they deduct my rating?

Actually, my concern is my reputation, success ratings and review.

Let me know, please.

Thank you.

Edited August 11, 2023 by app_cake

[newsmike]

2 minutes ago, app_cake said:

But my concern is, does Fiverr allow this cancelation? 

If he contacts CS and says he wants to order from his second account, they will terminate both of his accounts. 

[app_cake]

4 minutes ago, newsmike said:

If he contacts CS and says he wants to order from his second account, they will terminate both of his accounts. 

He said that, he'll start with this company account!

I think Fiverr will not allow this as well

[videosqueen]

Waiting for the cs replay. They will cancel the order. It is not a problem for your order delivery time ratings