A space for new members to introduce themselves, learn the basics, and get oriented with Fiverr.

Start Here

I ask that clients buy a gig to secure the session time and then, about 30 minutes before, I open the order chat and create the fiverr zoom call ready for the session. 

Then sometimes, the scheduled time comes around and I'm there, waiting for the client, and they don't show up. 

So I message them to remind them about it, in both the order chat and the regular inbox. 

Often, at this point I get a message from them like, "hey, sorry I got held up. Be there in 5" – that kind of thing. 

This is fine. People get stuck in traffic. People have to change a diaper at the worst moment. People forget. It happens. 

Often, if they're on 5 minutes after the scheduled time, I'll even go over by 5 minutes so they still get the full time they paid for. 

My issue is with the others – sometimes someone just doesn't show up at all, doesn't message back and, in rare cases, never talks to me again. 

In this situation, should I mark the order as complete? After all, I have allocated that time and spent at least some of it waiting for them (normally about 15 minutes before I abandon the whole thing). 

The issue is, they haven't had a session, which they could argue, is what they paid for. However, I see it as they're paying for my time, which I made available at the agreed hour. 

In any other situation if one pays for a lesson and doesn't show up, the time is still chargeable. 

An issue I have all too often. What should I do?

A home for meaningful connections, peer support, and professional growth.

Fiverr Community

Job Title

Login to the Fiverr Community community to connect with others, attend community events, and more!

Login or Sign Up for even more

To unlock all parts of the community and get the best experience, complete your profile.