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Reviews for canceled orders are here..


donnovan86

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Fiverr just put out a post where they talk about improvements to order management, and it seems that reviews for canceled orders are finally here. 

 

https://help.fiverr.com/hc/en-us/articles/17120664805521-Reviews-for-canceled-orders-?

Things to note from this post:

  • If a canceled order is eligible for a review, the buyer will have 5 days to leave their review. After this time, the seller will also have the option to respond to the buyer's review.

 

The following scenarios are excluded from leaving reviews for canceled orders:

·         First-time buyers who purchased for the first time in the marketplace.

·         Buyers that have a dual seller account.

·         Orders that were canceled with a chargeback.

 

It is important to take into account the specific circumstances under which a review for a canceled order is eligible. 

·         Order is late - this is considered when more than 24 hours have passed after the delivery due date.

·         Seller is unresponsive - the seller didn’t respond to the buyer’s inquiries or requests for more than 24 hours.

·         A delivery was provided to the buyer to complete the order.

 

 

·         Reviews can be removed if they break the terms of service. 

·         You can't leave a review as a seller, you can only reply to the buyer's review.

 

Edited by donnovan86
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