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I've asked fiverr support this "Can I use Google drive to manage my clients' videos ?"


darshanauoc

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Is that ok to ask or suggest my clients to use Google drive to manage their files in a one place?

 

I'm a video editor and I get bulk order. So it's hard to manage files in Fiverr chat. It's easy to use Google drive and a exel sheet. 

Can I know the legal aspect of this matter?

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Here is their response for my question. I strongly suggest that you must share only files related to your orders and they should not be locked. read this and learn something. You need these things to become a reliable seller on fiverr.

Hi Vimukthi, 
 
My name is [Agent Name], and I will be more than happy to assist you!
I understand that you would like to know if you are able to send Google Drive links to your buyers.
In rare cases, if the files are too large or there is an issue with uploading the files to send to the buyer, it is allowed to use Google Drive to share the files.
However, the links should only contain files and material related to the order and should not be locked.
You can also use a third-party file-sharing service (such as DropBox.com, or MediaFire.com) to upload the file, and then send your buyer the download link. 
 
For more information check our guidelines.

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I have a client who can't afford the price for the whiteboard animation videos he need. So can I offer him a discount and ask him to share my gig on his YouTube channel and other social media accounts?

Is that legal here? 

  1. Can I share my gig links in the fiverr chat with him?
  2. Can I ask the name of his YouTube channel or the link to his YouTube channel?
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On 8/31/2023 at 10:15 PM, darshanauoc said:

I have a client who can't afford the price for the whiteboard animation videos he need. So can I offer him a discount and ask him to share my gig on his YouTube channel and other social media accounts?

Is that legal here? 

  1. Can I share my gig links in the fiverr chat with him?
  2. Can I ask the name of his YouTube channel or the link to his YouTube channel?

Got this reply from Fiverr Customer Support. I hope this will help you.

Hey there Vimukthi,
 
I'm (Agent Name) and I'll be attending to your query. I appreciate you reaching out and I hope you're well!

I understand that you'd like to know if you can share your email address with your buyer so that they can add you to a project management tool. I'll be happy to explain our Guidelines for this.
 
As per our Guidelines, all communication that you have with other Fiverr customers should be within the Fiverr platform, either through the Inbox or, if you have an active order, via the Order Page. If a video call or screen sharing is required for a better understanding of the requirements, Fiverr has developed a video call feature that sellers can initiate. To find out more, visit this link: Video Calls.
 
Keeping your communication on the platform will also allow us to support and assist you in any issue that may arise. Your safety and privacy are important, so we recommend not sharing any type of contact information or personal details. 
 
Of course, if you need to share a certain type of personal information for the completion of an order, it should be mentioned in the Seller's Gig description and this information should only be provided within the Order page and Order requirements.

So long as communication remains on the platform and this is necessary for you to work, there shouldn't be any issues.
 
I hope to have cleared this up, and if there's anything else I can help you with, I'm here to assist!
 
Wishing you all the best,

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