"Request to Order" feature

[fahimeh22]

I joined "seller plus" a couple of days ago, then I enabled the feature called "request to order" ( I have turned on this feature for all customers, all packages, all days, and 24 hours for all of my gigs). But a few hours ago I received a direct order from a customer & the order is currently active. My question is, as I have enabled this feature, why am I getting an order and the order started without my permission?

[donnovan86]

Was that customer a repeat client or a new one?