Buyer sent Empty revision

[haiderkappa]

A buyer has opened a revision and has said nothing, i keep messaging him for 3 days to tell me what changes he needs but he is not responding, everytime i send a message on the order saying please let me know what changes you need, the buyer instantly comes online, sees my message and goes back to being unresponsive, ive sent 3 messages 1 daily for 3 days, no reply

What should be the course of action here, should i just deliver the order again with the same deliverable? would that be considered a wrong delivery?

[sehrishirfan]

First, contact customer support and tell them the situation with details, then redeliver the order.

[haiderkappa]

3 hours ago, sehrishirfan said:

First, contact customer support and tell them the situation with details, then redeliver the order.

they'll just cancel it

[sehrishirfan]

On 7/26/2023 at 3:30 AM, haiderkappa said:

they'll just cancel it

Oh, okay, then do what you think is best.

Actually, this happened to me once, and the order got completed by itself because the buyer didn't respond. Customer service ensured that there was no issue on my side, but it was two years ago.

 

[donnovan86]

25 minutes ago, haiderkappa said:

they'll just cancel it

If you completed the work as requested, there's no need to worry. Also, if you delivered, your order will not be marked as late anyway. So you can also choose to wait until the buyer comes back with a reply. 

[ajommahmud]

Please try to contact the buyer, if not possible please contact Fiverr support.

[samoresh1010]

11 hours ago, sehrishirfan said:

First, contact customer support and tell them the situation with details, then redeliver the order.

You are right, 

[khadejasarker]

contact customer support