What should I include in my automated inbox reply? I'm interested to know if I'm missing anything important.
This is my current message:
Quote
Hi. Thanks for getting in touch. This is an automated reply to let you know I've got your message and will reply as soon as I can.
In the meantime, feel free to check out my profile page below, which contains information on all the services I offer, my certifications, experience, past clients, samples of my work and more.
I try to make it very clear it’s automated, so it doesn’t look like I’m trying to quickly process a customer. I also want it to be useful, so I include resources and suggestions of things they can check out.
90% of the time, I reply for real within a few minutes anyway, but I live in the UK and 90% of my clients are US based so I often get messages in the middle of the night. With this feature it hopefully helps them not feel like I’m leaving them hanging for 5+ hours 😅
Anyway, what other useful info do you put in your automated replies and what feedback do you have on mine?
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charlsmcfarlane
What should I include in my automated inbox reply? I'm interested to know if I'm missing anything important.
This is my current message:
I try to make it very clear it’s automated, so it doesn’t look like I’m trying to quickly process a customer. I also want it to be useful, so I include resources and suggestions of things they can check out.
90% of the time, I reply for real within a few minutes anyway, but I live in the UK and 90% of my clients are US based so I often get messages in the middle of the night. With this feature it hopefully helps them not feel like I’m leaving them hanging for 5+ hours 😅
Anyway, what other useful info do you put in your automated replies and what feedback do you have on mine?
Thanks
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