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[paul_ocelka]

During the conversation with the customer I found out that the customer wrote something that violates the rules, when we talked about payment, so I mentioned to him that here on Fiverr because I needed to set the payment so that after each project to pay, so that I do not make 20 orders, and then to write to me on Whatsapp because the customer got banned and I could not contact him in any other way, and after this message I got banned as well. I don't know what to do now and I hope that everything will turn out fine. My English is not perfect so I hope Fiverr Team will solve it somehow

[vickieito]

20 minutes ago, paul_ocelka said:

and then to write to me on Whatsapp

Hi @paul_ocelka, this is against Fiverr's ToS (and the reason why you got banned). All communication with your customer must remain on Fiverr.

21 minutes ago, paul_ocelka said:

I hope that everything will turn out fine.

Most likely your account won't be restored and you won't be allowed to work on Fiverr again in the future because you broke their rules.

[donnovan86]

Obviously you can't ask people for their phone numbers and stuff like that, Fiverr will automatically think you try to take the client away from the website and that's why they will not allow such a thing.