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: What should I do with uncooperative clients and unclear order information?

 Hi! I've been a seller on Fiverr for over a year, I have a couple of gigs and one of them recently started seeing more success and more traffic.
 Naturally, with more clients, there are more "problematic" clients.

 I recently had a client that drove me to give up on an order and I had to cancel it.

 They made an order on a gig where I teach about AI and how to use it.
 They asked me to create an image for them which isn't what this gig is for, however, I generally don't mind doing that as I already have another gig for that service.
 They gave me vague information about their idea to create an "SEO image that looks cool".
 I contacted them to extract some missing information to begin my work.

 They had a very nice idea of a scene they wanted (an illustration of a confused guy in front of a laptop, with some hints of search engines and analytics in the image and on the laptop screen).
 They also requested to have the image photoshopped to have some text in it.

 I made 2 demos for them to choose from before I start adding the text, those images were pretty accurate based on the initial description of what they wanted.
 They replied, "This cannot be farther from what I envisioned".
 When I asked what was wrong with it, and what should I change, I was met with a long silence and they answered only hours later. The gig deadline was short as they requested an extra fast 1-day delivery, and time was running out.
 When they answered they suddenly changed the subject and nature of the order completely. 
Now they want a 3d illustration of a map with a magnifying glass and mountains with people holding flags at the top and they asked me to make it fit their idea for an SEO blog post. They also added: "Make something with rockets or something". (??)

 This completely threw me off guard and confused me, when I asked them about the drastic change, they replied "It will be easier for you" (??)
 With this change, they also requested to be taught how to make such images instead of me only generating the image for them.
 I tried to get clear information about the new request and was met with hours of silence.

 With all this confusion, conflicting information, conflicting requests and long silence to my attempts to clear things up, I didn't know how to help them with this order.
 At this point, I had 1 hour to complete the order and the client was still uncooperative.
 I had to cancel the order to not get stuck in this frustration and fear of missing the deadline and getting 1 star after completion.

 What should I do when I face such clients?
 This has never happened to me before.
 I had difficult clients in the past, but I always managed to successfully complete the orders with satisfaction.
 How could I have made things better?
 Is there something I could have done differently to avoid that cancellation?
 How do you deal with uncooperative clients who fail to give information?
 What should I do with clients that change their minds and show regret multiple times during the work process?

 I dread knowing what's coming for me now after that cancellation, months of no orders and tanking gigs.
 Just as my gig started to be successful (over 20K impressions/500 clicks this month, it was was only 1K impressions and 15 clicks a month before that) 

Problematic clients, What to do?

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