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Fiverr Balance gone missing



I cancelled an order that was marked very late (as a buyer). The refund appeared in my balance and then I went into request a refund. I did not complete a request as I looked to see what the options are. The amount has disappeared from my account. There is no balance showing and I did not complete a refund request. It is a large amount. I put in a support request too but I'm really worried the money has gone MIA and Fiverr won't take responsibility. Anyone else had this happen? 

Edited by smwriting
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