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Rename “Dispute”

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Can we have some friendlier wording for this. So I’ve had a situation where I’ve communicated with the buyer that I have a sore throat and need a couple of extra days to recover before delivering a voice over. The buyer tells me they completely understand and am happy for me to extend the deadline.

Then they receive a notification that I’ve opened a “Dispute”. This word is completely contrary to the nature of this situation.

Perhaps “amendment” or “Request” or something. Whenever I’ve had to use this system, which isn’t that often, I feel I need to apologise for the use of this terminology as it isn’t in the spirit of the conversation I’m having with the buyer.

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