ireshdilan Posted July 22, 2014 Share Posted July 22, 2014 Hi All,I have designed a Flash banner for one buyer. He asked me do changes and I did it as he want. He is happy with the final banner which I designed for him. But he still want to report me to Fiverr to refund his USD 5.In his message he has clearly mentioned that he is happy with the final banner. I don’t really mind to refund his money back to him. But since I spent over 10 hours for him and designed 03 banners in single order I don’t want to do that.I am not sure whether he will put a bad feedback about me on my gig. So please let me know how to handle this.Thank you in advance!Iresh. Link to comment Share on other sites More sharing options...
ireshdilan Posted July 22, 2014 Author Share Posted July 22, 2014 Any help please… Link to comment Share on other sites More sharing options...
gamesdev Posted July 23, 2014 Share Posted July 23, 2014 My friend contact Fiverr Support and they will help you.Advice: Next time befor you deliver the work Message the client with a Watermark on the Banner, Logo…etc if he liked it just deliver his work. Link to comment Share on other sites More sharing options...
jessica2012 Posted July 23, 2014 Share Posted July 23, 2014 Please contact fiverr customer support… :)>- Link to comment Share on other sites More sharing options...
ireshdilan Posted July 23, 2014 Author Share Posted July 23, 2014 Thanks a lot for your advices friends. I have contacted customer support and waiting for their feedback. Link to comment Share on other sites More sharing options...
ireshdilan Posted July 24, 2014 Author Share Posted July 24, 2014 I will…Thank you! 🙂 Link to comment Share on other sites More sharing options...
ishara94 Posted July 24, 2014 Share Posted July 24, 2014 Machan,Best what you can do will be to contact customer support, which you have done already. Be sure to send them a few screenshots of the conversation between the buyer and you, specially the places where he said that he was happy with the design, as proof of what you are saying, Since he has not already left you a feedback, CS will not be able to help you much on the issue at this point. But they will make sure that the order will be finalized and delivery will be confirmed at the correct time. After that if the buyer leaves you a negative feedback, just update the support ticket asking the CS to remove it. They will assist you 🙂Everything will be fine. Cheers 🙂 Link to comment Share on other sites More sharing options...
ireshdilan Posted August 1, 2014 Author Share Posted August 1, 2014 Hi Ishara,Thanks a lot for your kind advice machan! 🙂 Link to comment Share on other sites More sharing options...
ireshdilan Posted August 1, 2014 Author Share Posted August 1, 2014 Hi All,I have just noted that Fiverr’s Customer Service team cancelled the order. It’s really unfair because I have designed 03 banners for this buyer and he was really happy with the last one. They haven’t even respond to my message yet. I don’t really worry about $4 but this is not the way… Link to comment Share on other sites More sharing options...
celticmoon Posted August 1, 2014 Share Posted August 1, 2014 You should send the buyer a message telling him that because he cancelled the order and took a refund, he no longer legally owns the banner you sent him, none of them (if you sent all versions), and that if he tries to use it, you’ll file a complaint with his service provider that he is breaking the law. Most service providers don’t want troublesome clients and will often cancel their accounts, so be sure to nicely remind him of that, also, in case he’s tempted to use the banner he obviously liked but no longer owns. Link to comment Share on other sites More sharing options...
langao Posted August 8, 2014 Share Posted August 8, 2014 why customer service team cancelled this order? did they give you any reason?It seems really unfair. Link to comment Share on other sites More sharing options...
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