How do I dispute a cancellation?

[markmckay495]

I had an order from a buyer.  I delivered the requested item, and the buyer seemed happy with it.  However, I had specified two milestones for it and the buyer decided they only wanted the first milestone and did not want to continue to the second.  I had not started work on the second at that point.  Anyhow, the client then decided to cancel the order so they wouldn't be charged for the second milestone.  The order now seems to be cancelled and I did not receive a payment. 

What can I do?  Both the client and I agreed to the payment and I completed the work on the first milestone.  Is there a way to uncancel this order?

[ferdousit]

Here are the steps on how to dispute a cancellation in Fiverr:

1. Go to your Orders page.
2. Select the order that you want to dispute.
3. Click on Resolution Center.
4. Click on Dispute.
5. Select the reason for your dispute.
6. Provide evidence to support your claim.
7. Click on Submit.

Fiverr will review your dispute and will notify you of their decision within 10 business days.

Here are some of the reasons why you can dispute a cancellation:

• The seller did not deliver the promised service.
• The seller delivered a low-quality service.
• The seller did not respond to your messages.
• The seller was rude or unprofessional.

If your dispute is successful, you will be refunded the full amount of your order.

[markmckay495]

I have gone to the dispute resolution center, but there is no option to dispute.  It just says the order was cancelled.  There is a note saying

 

Quote

 

1st milestone cancelled

We had to cancel the 1st milestone and stop the order. Milestones are automatically canceled if you don't respond within two days. We refunded yamli5 for the canceled milestone.

 

 

 

However, I did not receive any notifications or email about this and was not asked to respond.  Is there any way to reopen this?

[sohagislam5]

3 hours ago, markmckay495 said:

I had an order from a buyer.  I delivered the requested item, and the buyer seemed happy with it.  However, I had specified two milestones for it and the buyer decided they only wanted the first milestone and did not want to continue to the second.  I had not started work on the second at that point.  Anyhow, the client then decided to cancel the order so they wouldn't be charged for the second milestone.  The order now seems to be cancelled and I did not receive a payment. 

What can I do?  Both the client and I agreed to the payment and I completed the work on the first milestone.  Is there a way to uncancel this order?

 

2 hours ago, markmckay495 said:

I have gone to the dispute resolution center, but there is no option to dispute.  It just says the order was cancelled.  There is a note saying

 

 

 

However, I did not receive any notifications or email about this and was not asked to respond.  Is there any way to reopen this?

 

2 hours ago, ferdousit said:

Here are the steps on how to dispute a cancellation in Fiverr:

1. Go to your Orders page.
2. Select the order that you want to dispute.
3. Click on Resolution Center.
4. Click on Dispute.
5. Select the reason for your dispute.
6. Provide evidence to support your claim.
7. Click on Submit.

Fiverr will review your dispute and will notify you of their decision within 10 business days.

Here are some of the reasons why you can dispute a cancellation:

• The seller did not deliver the promised service.
• The seller delivered a low-quality service.
• The seller did not respond to your messages.
• The seller was rude or unprofessional.

If your dispute is successful, you will be refunded the full amount of your order.

Really Great   

[markmckay495]

Yes, I did not resolve the dispute within the two day time limit because I did not realize there was a time limit, I did not realize I needed to dispute it, and I thought that my client had already started the disputation process and so I didn't need to do anything further.  There is no option to dispute this in the Resolution Center.  What can I do now?

[Lena]

I had an order from a buyer.  I delivered the requested item, and the buyer seemed happy with it.  However, I had specified two milestones for it and the buyer decided they only wanted the first milestone and did not want to continue to the second.  I had not started work on the second at that point.  Anyhow, the client then decided to cancel the order so they wouldn't be charged for the second milestone.  The order now seems to be cancelled and I did not receive a payment. 

What can I do?  Both the client and I agreed to the payment and I completed the work on the first milestone.  Is there a way to uncancel this order?

Hello @markmckay495

I have opened a new ticket for you. Please explain everything in detail to our Customer Support.

Thank you. 

[markmckay495]

Thank you, but how do I find the ticket so that I can add details to it?

[donnovan86]

36 minutes ago, markmckay495 said:

Thank you, but how do I find the ticket so that I can add details to it?

I think if you go to https://fiverr.zendesk.com/hc/en-us/requests you should see a ticket open, so you most likely have to add to that.

 

[proconsultn2035]

You can open a ticket with Fiverr Customer Support 

[fahadtech]

Milestone orders are paid by milestones. If both of you (seller and buyer) had agreed on settling on Phase 1, then you should have just delivered the work and asked the buyer not to make the second Phase (milestone) payment and it would have been auto accepted and the order would complete with phase 1 funds transferred to the seller. At least that was the case a few years ago.