Custom Order Issue

[ajoyfulgrace]

Hi, I have my first potential client! Yay! But, he requested a custom order and when I sent it through he says he cannot access it. It gives him the message " transit error". Does anyone know what I can do to resolve this issue as quickly as possible? Thank you.

[grayprogrammerz]

36 minutes ago, ajoyfulgrace said:

Hi, I have my first potential client! Yay! But, he requested a custom order and when I sent it through he says he cannot access it. It gives him the message " transit error". Does anyone know what I can do to resolve this issue as quickly as possible? Thank you.

ask client to either try again

or contact relevant support if issue persists i.e fiverr customer support

[ajoyfulgrace]

Thank you, yes, I did both. Support got back to me and says it was on his end. But then this guy wrote back saying He is in Paris and can't pay through a "third app" and needs his "accountant" to cut me a check and get it to me. It feels pretty questionable to me. In your experienced opinion, would you say this guy is trying to scam me? I went ahead and told him I need to keep all payments through Fiverr. He just replied, "It's up to you." So far my only experiences here have been spam and scams. It's so disheartening. 

[hh_rana]

21 hours ago, ajoyfulgrace said:

Hi, I have my first potential client! Yay! But, he requested a custom order and when I sent it through he says he cannot access it. It gives him the message " transit error". Does anyone know what I can do to resolve this issue as quickly as possible? Thank you.

You can contact customer support!

[emtiiyaz_emon]

9 hours ago, ajoyfulgrace said:

But then this guy wrote back saying He is in Paris and can't pay through a "third app" and needs his "accountant" to cut me a check and get it to me

It's maybe he doesn't have the right transition account. Or maybe he wanted to scam. Don't work without payment.

Edited June 16, 2023 by emtiiyaz_emon