It is not possible to cancel a order

[mrmime]

buyer will order again... but the old order cannot be cancelled

While I'm trying to cancel in the Resolution Center, it's not possible to cancel...
Screenshot attached...

what can we do?

[venonusa]

2 hours ago, mrmime said:

buyer will order again... but the old order cannot be cancelled

While I'm trying to cancel in the Resolution Center, it's not possible to cancel...
Screenshot attached...

what can we do?

try to use Chrome browser if will not works you need to contact Fiverr CS asking to cancel the order