Response rate going down automatically

[lottie_minhaj]

Hi, my Fiverr response rate is going down automatically even though I am not getting any new messages from any buyers. Is there any way to fix that?

[vickieito]

On 6/13/2023 at 10:19 AM, lottie_minhaj said:

Is there any way to fix that?

Check your spam folder for messages. Most likely your response rate is going down because of spam messages (you still need to respond/mark them as spam within 24 hours).

I once complained to my Success Manager that my response rate was going down even though I was religiously answering every message, even spam. She found out that there were several spam messages that I responded to, that were incorrectly counted against me. So CS adjusted my response rate for me.

[silveradocruz]

I'm getting the same thing... response rate going down despite answering all messages. I noticed too that messages stay as unread even after I read them. Been like that a few months now. I have to Mark unread/read several times before it remains as read. Seems to be a caching issue somewhere. Worse on app than browser