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Hello there! I paid $270 for a logo. I had received the first mock-up design to which I had said it was good thus far, while providing some critique, the seller then sent the original design and two more (which I did pay for 3 concepts and unlimited revisions) I realized there was an apparent barrier that wasn’t being crossed when the next two designs were completely unrelated to the first design that I said was “good thus far” 

I requested a cancellation of order because I looked through the reviews and seen several others having the same problems where the work that is shown in the portfolio isn’t up to par with what is being sent out to buyers, and the seller is actually a group of several designers, so you may potentially be working with someone who isn’t the designer of the concepts you liked on the portfolio. 

Anyways, the seller refuses to cancel, even though I have made it clear that there is a language barrier based on some of their responses to me, and there is a barrier in regard to the ideology in the overall design process. 

The seller is refusing to cancel and is telling me either I have to let them continue making revisions to the order or just take it how it is, but the designer doesn’t match the skill level of the portfolio showed on the account and isn’t even following the mock-up design I drew and requested to have similar to. 

Will customer support side favor on me and give me a refund? Or am I going to be down $270? 

Seller Won’t Cancel

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