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Promoted gig order has been cancelled.


yashwriter

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Hi folks,

A recent $20 order has been canceled by the buyer due to some issues. The order came through promoting my gig, hence the amount has been refunded to the buyer. Do I get a refund on my ad spent for that specific day?

Please let me know your views.

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23 minutes ago, yashwriter said:

Do I get a refund on my ad spent for that specific day?

Someone working from Fiverr can say a definite yes or no here.

But from what I know, most likely no. Think about it, you paid for promotion, Fiverr provided it, and got paid for that. The fact that the order got canceled is not due to them. So, I wouldn't see a valid reason for a refund anyway. 

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6 hours ago, yashwriter said:

Hi folks,

A recent $20 order has been canceled by the buyer due to some issues. The order came through promoting my gig, hence the amount has been refunded to the buyer. Do I get a refund on my ad spent for that specific day?

Please let me know your views.

Why should Fiverr give you a refund? The customer clicked on your ads, whether the customer buy or not your service is not a Fiverr problem.

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Thanks @everyone for your views on my point. Actually, I'm figuring out the Promoted Gigs section like how it works in these circumstances! This was my first experience that lead me to learn more.

I had one more question I got 2-3 orders from the promoted gig clients! The new order's amount is also being added/ to the overall 'sales' section. Does it increase the CPC value accordingly? Let me know!

Thanks & Have a great day,
Yash

Edited by yashwriter
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