Got 3.7 rating from first client.

[mahadi915]

I got an order yesterday. Unfortunately, for some miscommunication, the buyer gave me 3.7 rating on my first-ever order on Fiverr. How can I overcome this situation? need experts suggestion

[filipdevaere]

1 minute ago, mahadi915 said:

How can I overcome this situation?

It's simple: avoid miscommunication.

[mahadi915]

Just now, filipdevaere said:

It's simple: avoid miscommunication.

thank you. As it was my first order, how much it will affect my account?

[filipdevaere]

2 minutes ago, mahadi915 said:

how much it will affect my account?

It will scare off some possible buyers.

[vickieito]

Hi @mahadi915, how you respond to the review will affect your future buyers. I have purchased from sellers with 1-star reviews because I was impressed with the professionalism in the sellers' responses to their negative reviews.

Looking at your 3.7-star review, it isn't necessarily a bad review (but not a great one either). The buyer only said it was an "OK experience." So, as a potential buyer, I would be wondering why it was "OK" and not exceptional. So as a seller, you've got to address that question. Why does the buyer think your services are 'OK" and how can you ensure that future buyers will get a better experience?

Edited May 27, 2023 by vickieito

[filipdevaere]

1 minute ago, vickieito said:

how you respond to the review will affect your future buyers.

Indeed, the response can save you. 

@mahadi915 Did you respond to his review?

[mahadi915]

Just now, filipdevaere said:

Did you respond to his review?

not yet

[vickieito]

Here are the points to address in your response:

Quote

I would say that you got a "mostly-positive" review. So first, focus on what the buyer liked. Was it the responsive design of your Wix page? Your quick turnaround? The features/functionality of the website? Mention those points first (especially your unique selling points).

Then address the buyer's concern by stating how you'll ensure that future buyers will get great experiences (not just 'OK' experiences): How will you improve your communication? Or make your services more clear? What can you do so your buyers will recommend your services to their friends?

 

[mahadi915]

1 minute ago, vickieito said:

Here are the points to address in your response:

I would say that you got a "mostly-positive" review. So first, focus on what the buyer liked. Was it the responsive design of your Wix page? Your quick turnaround? The features/functionality of the website? Mention those points first (especially your unique selling points).

Then address the buyer's concern by stating how you'll ensure that future buyers will get great experiences (not just 'OK' experiences): How will you improve your communication? Or make your services more clear? What can you do so your buyers will recommend your services to their friends?

 

@vickieitoThank you so much for your kind suggestion. I was looking for this. Again thank you

[faiqaali152]

Dont worrykeep growing and improving your skills. Buyer pay more attention to your work and their requirements.

[mahadi915]

9 minutes ago, faiqaali152 said:

Dont worrykeep growing and improving your skills. Buyer pay more attention to your work and their requirements.

Thank you.

[mohd_bilal]

You can post a reply to the review (which is visible to everyone) if you think it was not what you deserved. But it is better to forget about it and concentrate on your work. Best of luck.

[mahadi915]

Can I ask the buyer for changing the review?

 

[smartdezigns]

2 minutes ago, mahadi915 said:

Can I ask the buyer for changing the review?

 

No. You will get a warning by doing this or it might lead it to account suspension so avoid it.

[venonusa]

3 minutes ago, mahadi915 said:

Can I ask the buyer for changing the review?

 

Nope, you can't ! the buyer can request to Fiverr CS to remove the review, but if the buyer will say that want to remove review because seller asked, Fiverr will give warning to your account!

[mahananda_ray]

11 hours ago, mahadi915 said:

Can I ask the buyer for changing the review?

 

If you do this, it violates fiverr terms and conditional rules. Also, you will get a warning for doing this, which might lead to account suspension, so avoid it.

Edited June 1, 2023 by mahananda_ray

[donnovan86]

14 hours ago, venonusa said:

Nope, you can't ! the buyer can request to Fiverr CS to remove the review, but if the buyer will say that want to remove review because seller asked, Fiverr will give warning to your account!

Yep. That happened to me a few years ago. The buyer went behind my back after I asked what was wrong, I never told him the review was unfair, was just trying to figure out what happened and how to improve his content. Anyway, I guess he felt bad, and went to customer support directly. And yes, I got a warning out of nowhere. So it's very problematic and unless those reviews are a severe violation of the platform rules, they will never remove the review. Even if they succumb to the buyer demand, you're at least getting a warning.

[asha_akter7]

Buyer gave 4 star by mistake. He want to change now. how can he change?