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"The action failed to authenticate." Problems adding withdrawal method.

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I want to withdraw my earnings for the first time. I have tried adding a PayPal account and bank account, I receive and enter the sms verification code and then when I click on the link in the email I get my profile page with a red bar across the top saying "the action failed to authenticate. Please try again. If the problem persists, contact support here"

I have tried it on multiple browsers on multiple devices, cleared cache etc. and still get the same error message. 

I am writing with fiverr customer support who has not been helpfull. 

Any ideas of what I can do? Thanks.

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