klataza Posted July 20, 2014 Share Posted July 20, 2014 Unfortunately I’ve got an ABUSIVE customer who asked fiverr to cancel two orders which are fully delivered already.AND UNFORTUNATELY, FIVERR GRANTED HIS REQUEST!COME ON FIVERR, WHAT KIND OF INVESTIGATION ARE YOU RUNNING?CAN’T YOU SEE THAT THOSE DOMAINS ARE ALREADY REGISTERED?DON’T YOU KNOW THAT I HAVE PAID FOR THOSE DOMAINS INITIALLY?AND NOW YOU HAVE CANCELLED THE ORDER AND RETURNED THE FUNDS?FIVERR!!! WHERE IS THE JUSTICE???GUYS HELP ME, IM PLANNING TO REPORT FIVERR TO THE BBB (Better Business Bureau) if this is not resolved.Where else can I report this company?I need your ideas and suggestions guys. Thanks Link to comment Share on other sites More sharing options...
emasonwrites Posted July 20, 2014 Share Posted July 20, 2014 If you’ve registered a domain for someone or built them a website, etc., do you have the ability to take it down? If they’ve cancelled the order, they haven’t paid for it–that should be your first step. I don’t know why CS cancelled your order, but you could ask them. Link to comment Share on other sites More sharing options...
alexandermcneil Posted July 20, 2014 Share Posted July 20, 2014 Domains are non-refundable from domain registries unfortunately. Link to comment Share on other sites More sharing options...
lxvegram Posted July 20, 2014 Share Posted July 20, 2014 Always read the small print. Link to comment Share on other sites More sharing options...
ishara94 Posted July 20, 2014 Share Posted July 20, 2014 Reply to @bachas85: Recommend this Link to comment Share on other sites More sharing options...
celticmoon Posted July 20, 2014 Share Posted July 20, 2014 Reply to @lxvegram: What ‘small print’ do you mean? Link to comment Share on other sites More sharing options...
allrounder5ver Posted July 20, 2014 Share Posted July 20, 2014 i had same problemi sold 10000 twitter follower x 2 $10 delivered and got feedback but unfortunately his req and get money back fiverr did not tell me before refund that shouldn’t be done after i contact cs but the told me they can cancelplease think about seller than costumer😃 Link to comment Share on other sites More sharing options...
designer_team Posted July 20, 2014 Share Posted July 20, 2014 maybe, this buyer was locked account and fiverr cancelled all order by securityyou should contact CS and let us know what they reply Link to comment Share on other sites More sharing options...
misscrystal Posted July 20, 2014 Share Posted July 20, 2014 I don’t know how you are able to set up a blog and give a free domain and make a profit. Domains cost money. I would suggest not having any gig that you have to spend money out of your own pocket to deliver. This is exactly the reason not to do that. You risk losing that money you spent.Reporting fiverr to the BBB is ridiculous because this is an internet website. People are not going to be checking with the BBB before they do business here. People use this site from all over the world. The BBB is a bunch of local small organizations, arranged by cities in the United States. It deals mostly with things like car dealers, repairmen, house painters, things like that where people need to see if they are honest before they hire them. There is no organization that polices international websites, and besides, everyone here is an independent contractor, not an employee.Fiverr can run their site however they choose. It is up to us sellers to be smart and not do things that can have negative repercussions.I feel bad for you that you ran into another dishonest customer. They are all over here and we all suffer from them on occasion. You have my sympathy for this.Fiverr is in the middle of all disputes between sellers and buyers. A buyer can always open a dispute with Paypal if fiverr won’t grant their request to refund the money. So either way, whether it’s from fiverr or Paypal, money can always be refunded. Link to comment Share on other sites More sharing options...
klataza Posted July 20, 2014 Author Share Posted July 20, 2014 Reply to @misscrystal: We are the registrar so even the market selling price of the domains are around $10, we got them for only $2 and we include the web hosting service for free in order to cater the blog setup but if they want to continue, they have to renew it for $29. No problem with the hosting, we can take that down easily but for the domain, after submitting the information and payment to ICANN, we can’t get it refunded 😦The customer ordered three times and fiverr cancelled the last 2 orders which were pending but the first one have been completed so no refund was made for that. However Im cancelling all his 3 domains and redirecting it to my nameservers so it will be no use for him. Link to comment Share on other sites More sharing options...
klataza Posted July 20, 2014 Author Share Posted July 20, 2014 Reply to @designer_team: Already did, crossing my fingers for all the best support but I don’t trust them because they don’t even care for their sellers who are feeding their asses. Link to comment Share on other sites More sharing options...
klataza Posted July 20, 2014 Author Share Posted July 20, 2014 Reply to @lxvegram: what small print? Link to comment Share on other sites More sharing options...
klataza Posted July 20, 2014 Author Share Posted July 20, 2014 Reply to @bachas85: Yes I did contact them immediately after the incident. Unfortunately they already did cancel the order without my consent.And you know what? The orders was marked as complete already but funds are pending that’s why they still have the ability to take it away from me.Any ideas or suggestions please? 😦 Link to comment Share on other sites More sharing options...
klataza Posted July 20, 2014 Author Share Posted July 20, 2014 Reply to @alexandermcneil: that is absolutely correct. Only in fiverr is refundable, hahahaha stupid support. Link to comment Share on other sites More sharing options...
klataza Posted July 20, 2014 Author Share Posted July 20, 2014 Reply to @emasonwrites: Yes I already terminated all of his orders but the domains are non refundable that’s the fallback 😦I already contacted CS but I don’t trust them, ever since, im having trouble in getting assistance from them. Link to comment Share on other sites More sharing options...
klataza Posted July 20, 2014 Author Share Posted July 20, 2014 GUYS THANKS FOR ALL YOUR COMMENTS AND SUGGESTIONS, I GREATLY APPRECIATE YOUR TIME 🙂 Link to comment Share on other sites More sharing options...
klataza Posted July 23, 2014 Author Share Posted July 23, 2014 Reply to @bachas85: Hope so but they already did it without my knowledge about what’s going on. Link to comment Share on other sites More sharing options...
tblanding Posted July 24, 2014 Share Posted July 24, 2014 Hi what do you have as the payment collector for your account Pay pal?whatever you have go to it and file a dispute make sure you note all the things you did, funds you paid and the date it was said to be finished. Also add the date it was canceled with no refund to you.Your payment collector depending on who or what it is will re pull and lock the funds until a solution is availableif no resolution from fiver is suggested you can escalate to a level 2 and your funds collector like pay pal will resolve it for you in your favor and get your money back it may take like 10 days but you will get it backI had to do the same thing but I do have Pay Pal so if you have something other than that I have no idea of the rules but give it a shotGood luck Link to comment Share on other sites More sharing options...
tblanding Posted July 24, 2014 Share Posted July 24, 2014 No there is not not really a better option when none are given from the people who issue them and certainly if you mail and get no reply and have your money taken with no help to you but the buyer gainsits temporary lock hold until the issue is fixed I just did this and so its a choice to do it or not because all other Pleas fell on death ears and somethinghad to be done Link to comment Share on other sites More sharing options...
tblanding Posted July 24, 2014 Share Posted July 24, 2014 Reply to @kjblynx: Sometimes you don’t have a choice after all request fall on death ears sadly but this is a choice not a command to do he will figure out what is best for him after looking over all the choices that could helpIf there is a better way outside of contacting CS what is it? so maybe others if they have this issue can do that. That sort of information would be helpful to many Link to comment Share on other sites More sharing options...
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