Delivery Button not working

[seedaq]

Hi Everyone

Ima facing an issue with the delivery button. I am trying to deliver order to my buyer. Tried to deliver it 3 to 4 times but I can't deliver the order . Its still showing in progress. Does anyone facing the same issue? 

 

Regards 

[vickieito]

Hi @seedaq, I'm not facing that issue, but whenever I do (and the delivery time is near), I deliver in the order chats (so the buyer knows the order is complete) and create a help desk ticket to "Report a Bug":

https://www.fiverr.com/support_tickets/account-and-security/report-bug

If I'm delivering early, I won't deliver in the order chats - I'll wait until the issue resolves itself (usually within a day). Sometimes it will by logging out, clearing out the browser cache and cookies, and restarting, but other times it's just a temporary bug and I'm able to redeliver the order fine later on.

[seedaq]

@vickieito Thanks for your message. But the issue is I am facing it for a specific order. I tried to deliver 2 orders at the same time. One has been delivered but other is still in progress.  I have tried to deliver it from a different browser, and removed the cache as well but no luck. 

[vickieito]

Are you delivering early or do you have time (>1 day) left on the order? And did you deliver in the order chats/submit a Help Desk ticket on the specific issue? You can include the specific order number in the body of the Help Desk ticket. Showing that you did deliver in the order chats can also help you argue your case that you really did intend to deliver (but ran into technical issues).

[seedaq]

Yes, I still have some days left in the delivery time and I have opened a ticket with the help desk. I hope they resolve the issue before the delivery time ends, so it won't effect my completion rate. 

 

[miiila]

I just noticed that an order I could swear I delivered, and did already discuss about some details of the delivery with the customer yesterday, was still in progress, with barely over 12 hours left on the clock. I delivered it again, and now it seems to have gone through. I hope. 

Hm, now, that order is at the same time in "In Progress" (with the original delivery time) and in "Waiting for Rating"... I hope it's just one of those "visual glitches", and I won't need to redeliver it every two days until the end of time 😅

Edited May 19 by miiila

[miiila]

While in-between, the order that I had actually originally delivered with well enough time to spare, even showed up as late, eventually, before I wanted to contact support, it fixed itself, and my ratings seem okay, so maybe it really was just a visual glitch, or something with my browser. I hope everything works again for you, too, seedaq!