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Unable to withdraw funds

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I have an issue in withdraw funds. 

When I click on Withdraw Balance it takes me to another tab where it shows me Withdraw Balance and withdrawn methods.

I have already connected my Payoneer since 2019.

And I only want withdrawn through Payoneer.

I have contacted the support 24 hours before but they have not respond me yet. 

Does any body is facing same issue or solution to this issue. 

Best Regards,
Muhammad Ali Kamal

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