dgraphic247 Posted May 16 Share Posted May 16 (edited) Hello everyone, Someone hacked $5k and the account was disabled for 10-12 days which I shared in the previous post. I got it back 2 days ago right after posting here but they asked to verify the ID. I submitted my NID and own selfie properly. I attempted 4 times. I got a mail, the account is restricted as Fiverr couldn't verify it. I tried to take the picture in the best possible way and everything is authentic. All texts in the document were readable. I'm not sure where I did a mistake and how to get back the Account. Could anyone please help me with that? Thanks in advance!! Edited May 16 by dgraphic247 1 1 4 Link to comment Share on other sites More sharing options...
mdnazmul_sobuz Posted May 16 Share Posted May 16 Can try to contact support. 2 Link to comment Share on other sites More sharing options...
tamimhasnat Posted May 16 Share Posted May 16 Hello again, Did you upload the Smart NID or the OLD Printed NID? Whatever, Create a support ticket and share all the issues with them, Also send them your face-holding ID card and the ID card itself, If they ask for additional documents just send them. Don't worry and keep patience. Everything will be fine. Keep in mind that you have to be honest from your side. They will allow you to verify your identity again or they will manually verify you. Keep everything posted here. Thanks Hasnat Hannan Tamim 6 Link to comment Share on other sites More sharing options...
dgraphic247 Posted May 16 Author Share Posted May 16 I uploaded Smart NID and a selfie, both are in real-time Thank you for your help!Sincerely,Hazera Begum. 1 Link to comment Share on other sites More sharing options...
dgraphic247 Posted May 18 Author Share Posted May 18 On 5/16/2023 at 9:26 PM, tamimhasnat said: Hello again, Did you upload the Smart NID or the OLD Printed NID? Whatever, Create a support ticket and share all the issues with them, Also send them your face-holding ID card and the ID card itself, If they ask for additional documents just send them. Don't worry and keep patience. Everything will be fine. Keep in mind that you have to be honest from your side. They will allow you to verify your identity again or they will manually verify you. Keep everything posted here. Thanks Hasnat Hannan Tamim Hey Hasnat Hannan Tamim, Hope you are doing well! sorry, I'm bothering you. It's touched 3 days since I contact support regarding the verification issue but they are not responding. I messaged them through the old ticket that I opened for the issue of hacking my fund. Was that right? Should I stick with that and wait for their response or better if I open a new ticket? or do you have any better suggestions for me?Thank you for your time! 1 Link to comment Share on other sites More sharing options...
tamimhasnat Posted May 18 Share Posted May 18 They, No worries. Do not create duplicate tickets. And as I said, Keep patience. They will respond to you. And the ticket will be reviewed by the relevant department it might take some time. I have shared that in my last response. Again, Be patient and wait for their feedback. Keep checking that your ticket is open. And You can contact the official Facebook page, Message them with your ticket number to get a prompt response. Thanks 1 Link to comment Share on other sites More sharing options...
dgraphic247 Posted May 27 Author Share Posted May 27 On 5/19/2023 at 2:31 AM, tamimhasnat said: They, No worries. Do not create duplicate tickets. And as I said, Keep patience. They will respond to you. And the ticket will be reviewed by the relevant department it might take some time. I have shared that in my last response. Again, Be patient and wait for their feedback. Keep checking that your ticket is open. And You can contact the official Facebook page, Message them with your ticket number to get a prompt response. Thanks Hi there, I messaged them on the FB page couple of days ago they informed me that the relevant team is reviewing my account. It's been 12 days since I messaged them. I don't know what I should do. Do you have any idea how long it might take? It's too frustrating. Thanks for your time and cooperation! Link to comment Share on other sites More sharing options...
abdulalim410 Posted May 27 Share Posted May 27 You will get the solution according to the trams and conditions of this Fiverr. You will get the right message if you directly contact Fiverr contact support. thank you Link to comment Share on other sites More sharing options...
tamimhasnat Posted May 27 Share Posted May 27 Hey again, I completely understand how frustrating it is. As I said multiple times, It is gonna take some time because I will be reviewed by the relevant department, and it's a manual review of your account. This is an international platform and there are millions of users, and many of them are facing the same issue as yours. So, they might have thousands of pending requests right? My suggestion is, Keep waiting for their response. Regards, Hasnat Hannan Tamim Link to comment Share on other sites More sharing options...
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