hotwebideas Posted July 25, 2014 Share Posted July 25, 2014 This bug has to be fixed, because it almost caused me negative feedback for no reason: My order was delivered on time and then the buyer decided to purchase a gig extra after the gig was delivered, but after the deadline. The order immediately went into late delivery status. This has to be fixed as it almost caused me negative feedback from the buyer since it went into late delivery mode.If a buyer purchases a gig extra after the deadline, it should be a NEW order, not the order that was already delivered.Has anyone experienced this?Bruce Link to comment Share on other sites More sharing options...
max_promo Posted July 25, 2014 Share Posted July 25, 2014 me too Link to comment Share on other sites More sharing options...
saffronschool Posted July 25, 2014 Share Posted July 25, 2014 me never 🙂 Link to comment Share on other sites More sharing options...
hotwebideas Posted July 25, 2014 Author Share Posted July 25, 2014 Reply to @max_promo: Good to know I am not the only one. Link to comment Share on other sites More sharing options...
logo_design_ace Posted July 25, 2014 Share Posted July 25, 2014 Yeah , happened to me to. I agree with you totaly Link to comment Share on other sites More sharing options...
victoria91 Posted July 25, 2014 Share Posted July 25, 2014 I have never experienced this but it does sound like a bad situation. I always try to deliver early so if buyers request modifications it does not go into late delivery status though. Link to comment Share on other sites More sharing options...
best99 Posted July 25, 2014 Share Posted July 25, 2014 yes! you are 100% right no doubt!! Link to comment Share on other sites More sharing options...
cwiney Posted July 25, 2014 Share Posted July 25, 2014 Yeah, that’s happened to me. My gig was an express gig when this happened, and i lost it since then 🙂 Link to comment Share on other sites More sharing options...
xceptional Posted July 25, 2014 Share Posted July 25, 2014 happened to me too Link to comment Share on other sites More sharing options...
theslackjaw Posted July 28, 2014 Share Posted July 28, 2014 I recently have had this happen twice. BUT, in one instance I had delivered the order 3 days early so when they ordered I was still within the “safe” time. (I didn’t bother to verify if the timing was adjusted at all.) The other instance I lucked out as well. (Basically I found an inadvertent work around.) If your gig extras add days to the delivery time, then whatever amount of days added is automatically added to the delivery time.What happened was, I delivered an order about a day before it was due. The buyer did not get around to doing anything with it until a day and half later. (So, after the original deadline.) They purchased one of my gig extras at that time that added 3 days to the delivery time. So I had three days from the time they added the extra to deliver. I know this isn’t an option for everyone, but if it’s something that won’t hurt your sales too much, and you find this situation happening a lot, it’s worth a shot. Good luck! Link to comment Share on other sites More sharing options...
dudeson Posted July 28, 2014 Share Posted July 28, 2014 it never happened to me before but I think I know what the problem is.It all depends whether your Extra Gigs have additional delivery time (+2 days for example)…so if you don’t have additional days on your Extra Gig that means you have to deliver that same Extra Gig within the same timeframe Link to comment Share on other sites More sharing options...
thepromogirl Posted July 28, 2014 Share Posted July 28, 2014 hotwebideas said: as it almost caused me negative feedback from the buyer since it went into late delivery mode. This is something you need to contact Customer Service about and explain to the buyer politely about the "glitch". Be sure to attach screen shots showing the buyer order Gig extras after delivery. It is a major glitch and needs to be fix, but CS should remove the feedback (should this ever occur) if you explain and show your case to them. Link to comment Share on other sites More sharing options...
christina123 Posted July 28, 2014 Share Posted July 28, 2014 I didn’t have this experience. Anyway it can’t be justified continue it as the same order. It should definitely be a new order. The bug should be corrected. Link to comment Share on other sites More sharing options...
brabbit640 Posted July 29, 2014 Share Posted July 29, 2014 Yes, this happened to me too, Had to contact CS to get my express gig status back. They should fix this immediately. 😦 Link to comment Share on other sites More sharing options...
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