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About the Auto Reply feature

This feature allows you to set up a message in advance, that will automatically be sent to buyers as soon as they send you a message for the first time—meaning all new conversations.

So whether you want to give reassurance that you’ll be in touch soon, make sure you’re getting their project details in advance, or anything else that you might need to succeed, activate the Auto Reply feature to reply to first-time buyers automatically, and help keep the conversation going.

How it works

Buyers on Fiverr are more likely to place an order with sellers who respond quickly to their first message (no prior contact).
Utilize the 
Auto Reply option to help get more orders and new business, with just a few simple clicks.

To set up your own Auto Reply message:

  1. Go into any Inbox message and click the lightning bolt icon on the bottom left of the chat window.

  2. Turn the feature to “On” to activate it. Toggle the switch to “Off” to disable it.

  3. Type in the message that you would like to automatically send to buyers, or edit the current text you have if you’d like to edit your message.
    View our suggested templates 
    below for some inspiration.

  4. Click Save.

As soon as you activated this feature, your Auto Reply message will be automatically sent when a buyer messages you for the first time.


Important: The Auto Reply message does not substitute a direct reply message.
If you don't respond to the buyer within 24 hours from when they sent their message, your Inbox Response Rate will be affected.

Remember to make sure to go back and manually answer your messages as soon as you’re available.
Don’t worry, it will be marked as 
Unread in your Inbox, so that you don’t miss the message.


The above is from Fiverr Help.

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On 5/12/2023 at 7:31 AM, gurgenbenashvil said:

Hi everyone,
Are you using inbox auto-replies? If yes, how does it work for you guys?

Naaaaa...... I'm not so lazy to put ON the auto-replies ... I prefer manually reply to all messages.

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