Comment Collaboration Tool stopped working...

[modoes3d]

Hello,

I'm a fairly new seller still, at the start my clients and I could freely use the Comment feature system to point out and comment on any specific location in the Sample/Draft images I sent. Referring to the Pink annotation Dots that appear when you left-click any part of an image, followed by a message box for commenting. However, I suddenly lost the ability to use this feature? My clients can still do so without any problems, but I can't seem to make the same comments any more, only respond to them.

I had to revert back to just explicitly stating which part of the image/video I'm talking about above each attachment as a separate message. I've tested this on 3 different browsers (FireFox, Opera GX, Brave). It clearly worked well before, so I don't believe it's caused by my browser extensions/add-ons.

Can anyone else confirm this, or am I missing something like a keyboard shortcut or new button prompt somewhere?

Thank you

[smashradio]

Personally, I've never used that system, and it's only been an annoyance when it pops up, but I can see how it might be useful for you. 

I suggest contacting customer support, as this might be a bug. 

You can do so here: 

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