Suggestion : Seller Option to Accept / Reject Orders

[rizwan14321]

Hi Fellows!

I think Sellers should have some options of Accepting / Rejecting orders after discussion with buyer, because sometimes buyers directly order without reading full description of the gig & ask for something different then scope of gig, & if seller cancel the order, it will affect Order completion rate.

For example, I get sometimes clients which ask me to design a website in Wix, even my gigs are for WordPress & i have no knowledge about WIX, so I have no other option except canceling the order. 

What you guys think ?

[ahmedz502]

I agree. 

[texvox]

Do you have access to the "Request to order" function Fiverr recently rolled out? I'm not sure if it's available to all sellers, but it allows you to require buyers to reach out to you before placing an order to discuss the project (it replaces the "order now" button with a "request to order" button). You can choose to have it on only for new buyers, or for all buyers. 

If you do have access to the feature I'd highly recommend it. You could set it up so that first-time buyers would have to reach out to you to discuss their project first. That way you can go over your specialities and the types of projects you don't do. Then once they become a "repeat buyer" they would just be able to order whenever they wanted to. 

To set the feature up just go to the "edit" page for your gig, and the "Advanced Options" tab. If you have access to the feature you'll see it there. 

[rizwan14321]

9 hours ago, texvox said:

Do you have access to the "Request to order" function Fiverr recently rolled out? I'm not sure if it's available to all sellers, but it allows you to require buyers to reach out to you before placing an order to discuss the project (it replaces the "order now" button with a "request to order" button). You can choose to have it on only for new buyers, or for all buyers. 

If you do have access to the feature I'd highly recommend it. You could set it up so that first-time buyers would have to reach out to you to discuss their project first. That way you can go over your specialities and the types of projects you don't do. Then once they become a "repeat buyer" they would just be able to order whenever they wanted to. 

To set the feature up just go to the "edit" page for your gig, and the "Advanced Options" tab. If you have access to the feature you'll see it there. 

Thanks for this! but i don't have access to that. may be @Yoav.M can help . i guess it might be available only for seller plus program, which cost around $39 / month. not sure though

[williambryan392]

16 minutes ago, rizwan14321 said:

i guess it might be available only for seller plus program

Yes, that's correct.

[Yoav.M]

@williambryan392 - thanks again !

@rizwan14321 - this is indeed correct, this feature is available only for seller plus program...

[jordimeije]

@Yoav.M@rizwan14321 @williambryan392 
I have seller plus and I still don't have that option. (see image)

[Yoav.M]

@jordimeije - I suggest you to check this with your dedicated Customer Success Manager, he or she can elaborate to you about it properly. 

[gregling]

I like the Request to Order idea, but too bad it is only available to sellers at additional cost.

I definitely have issues with people placing orders completely inappropriate for the gig and without prior contact (even though my gig descriptions ask them to contact me before ordering)

[Yoav.M]

@gregling - Thanks for sharing, it is important to emphasize that the feature is only open to members of the premium plan of Seller Plus

Edited May 29 by Yoav.M

[nickkold]

I would also love it if "Request to Order" became a free feature. Would help so many sellers out. I personally buy Seller Plus Premium every month (so US$39) and I only buy it for that single feature. It's a lot of money, just for that. I got all the other features through either Pro or don't use the benefits.