idk_9090 Posted April 26 Share Posted April 26 Hello there, I need your advice. I am a successful seller on Fiverr with second level. A buyer on Fiverr asked me in DM if I accept also other payment options, of course I wrote him that I accept only through Fiverr, but he insisted that the price for him is too high and I can cut the 25% by payment through PayPal, so I sent him a PayPal link (I know, not a best option, but he was really interested in the project), But after sending him the PayPal link the Fiverr sent me a first TOS warning. So I said okay, another trolling user on Fiverr, I won't send any PayPal link again to anyone, my bad. But then after 3 more days I got another TOS warning for nothing? I communicated only with 3 people, to which I didn't wrote anything about paying outside of the platform. So I contacted Fiverr if they can provide me more information and if it isn't any mistake, they told me that it is how it is. And that I got the second TOS warning for the PayPal link in another message and currently my account is suspended. So I am currently writing here if there is anything I can do. I think the problem could be in me reporting and blocking the user, so basically I created another case in the Fiverr on which I got the second TOS warning. So first one is that he reported me and now I reported "myself". Should I write anything else to Fiverr support team? Or is there anything I can do to message my returning clients in my inbox? I think the Fiverr takes a lot of money from our orders and that they could atleast provide specific details about the TOS warnings. Thanks for your advice. Andy 5 2 Link to comment Share on other sites More sharing options...
venonusa Posted April 26 Share Posted April 26 6 minutes ago, idk_9090 said: Hello there, I need your advice. I am a successful seller on Fiverr with second level. A buyer on Fiverr asked me in DM if I accept also other payment options, of course I wrote him that I accept only through Fiverr, but he insisted that the price for him is too high and I can cut the 25% by payment through PayPal, so I sent him a PayPal link (I know, not a best option, but he was really interested in the project), But after sending him the PayPal link the Fiverr sent me a first TOS warning. So I said okay, another trolling user on Fiverr, I won't send any PayPal link again to anyone, my bad. But then after 3 more days I got another TOS warning for nothing? I communicated only with 3 people, to which I didn't wrote anything about paying outside of the platform. So I contacted Fiverr if they can provide me more information and if it isn't any mistake, they told me that it is how it is. And that I got the second TOS warning for the PayPal link in another message and currently my account is suspended. So I am currently writing here if there is anything I can do. I think the problem could be in me reporting and blocking the user, so basically I created another case in the Fiverr on which I got the second TOS warning. So first one is that he reported me and now I reported "myself". Should I write anything else to Fiverr support team? Or is there anything I can do to message my returning clients in my inbox? I think the Fiverr takes a lot of money from our orders and that they could atleast provide specific details about the TOS warnings. Thanks for your advice. Andy if you have sent your paypal account in Fiverr chat 2 times, it is correct that you have received 2 warnings, you cannot do anything. Now you must try to recover your account or you risk being closed completely. 4 1 Link to comment Share on other sites More sharing options...
idk_9090 Posted April 26 Author Share Posted April 26 10 minutes ago, venonusa said: if you have sent your paypal account in Fiverr chat 2 times, it is correct that you have received 2 warnings, you cannot do anything. Now you must try to recover your account or you risk being closed completely. I sent only one PayPal link, but I've got two warnings regarding that... 1 Link to comment Share on other sites More sharing options...
venonusa Posted April 26 Share Posted April 26 6 minutes ago, idk_9090 said: I sent only one PayPal link, but I've got two warnings regarding that... in this case, contact Fiverr CS and ask to remove 1 warning and send proof to Fiverr CS that show you sent only 1 time that link. 3 Link to comment Share on other sites More sharing options...
idk_9090 Posted April 26 Author Share Posted April 26 38 minutes ago, venonusa said: in this case, contact Fiverr CS and ask to remove 1 warning and send proof to Fiverr CS that show you sent only 1 time that link. Thanks, I will try 3 Link to comment Share on other sites More sharing options...
venonusa Posted April 26 Share Posted April 26 1 minute ago, idk_9090 said: Thanks, I will try remember to send the proof, it will help Fiverr team and they will speed up to fix the problem 4 Link to comment Share on other sites More sharing options...
idk_9090 Posted April 27 Author Share Posted April 27 18 hours ago, venonusa said: remember to send the proof, it will help Fiverr team and they will speed up to fix the problem Thanks for your help, it took a while to convince Fiverr that it actually is a mistake, but after sending them the screenshots, they forwarded the request to technical support and removed the second warning. 1 Link to comment Share on other sites More sharing options...
proconsultn2035 Posted April 27 Share Posted April 27 Also, opening many unresolved tickets with support may constitute a breach of the TOS too. 1 Link to comment Share on other sites More sharing options...
© Fiverr International Ltd. 2023
© Fiverr International Ltd. 2023
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now